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Tennessee Department of Safety and Homeland Security Driver Services Division Launches Pilot of Appointments and e-Tickets

Thursday, February 20, 2020 | 02:00pm

TENNESSEE – Today, the Tennessee Department of Safety and Homeland Security’s (TDOSHS) Driver Services Division launched the initial pilot of appointments and e-Tickets to better serve the citizens of Tennessee.  Tennesseans can begin going online today, February 20, to make an appointment as early as Friday, February 21.  Tennesseans may also virtually place themselves in line before arriving at a Driver Services Center by requesting an e-Ticket beginning Friday, February 21.  These services will have limited transaction types, locations and availability at this time.

For the initial pilot, these services will be available at Gallatin, Hart Lane, Oakland and Maryville Driver Services Centers for REAL ID services only.  Additional locations and services will be added in the future.

Appointments will allow Tennesseans to select the specific day, time and location that best fits with their schedule.  Customers who make an appointment can check in at the center up to 15 minutes before the scheduled appointment time.

E-Tickets will allow Tennesseans to place themselves in line before arriving at a Driver Services Center.  E-Tickets can be requested between 9:00 a.m. - 3:00 p.m. in the time zone of the respective center.  After successfully requesting an e-Ticket, customers will have two hours to arrive at the selected center and check in.

Customers will still schedule road skills test appointments for non-commercial driver licenses through e-Services or by calling 1-866-903-7357.

Appointments, e-Tickets, e-Services and wait times can all be accessed at  For information about REAL ID and the required documents to apply, visit

The Tennessee Department of Safety and Homeland Security’s ( mission is to serve, secure, and protect the people of Tennessee.