TN Strong Families HRA Transition FAQs

Why is DDA switching HRA companies?

The State of TN is required to engage in a competitive bidding process with potential vendors at the end of each contract period. Inspira’s contract ended on 6/1/25.  TASC was awarded the new contract as a result of the competitive bidding process, which included reviewing proposals from prospective and current vendors outlining how each vendor would meet program and contractual requirements.  

What will happen to my TN Strong Families funds?

The remaining 2025 balance of your TNSF funds will be transferred from Inspira to the new vendor, TASC. Your total HRA funding allocation will remain the same for the calendar year and should not be impacted by the transfer of those funds.

When will I receive my new card?

The card will be mailed to your address on file with DDA.  You will receive it on or before July 11, 2025. The card will arrive in a plain white envelope.  Please confirm your address is correct with your ISC.

Will my TASC card work at the same places where my Inspira card worked?

Yes, your TASC card should work at places that accept HRA cards. 

Why is there a period when I can’t use my card or receive reimbursements?

In order to ensure the correct balance is sent to the new vendor, we have outlined the following time frames to ensure there is a clear cut-off date for claims to be processed by Inspira. Your balances will be transferred to the new vendor, TASC, once Inspira has had adequate time to process and pay your claims, and update the final balances in your account prior to the transfer to TASC:

What is the timeframe for submitting claims for reimbursement in Inspira?

You may submit claim information to Inspira for a purchase that occurred prior to 6/1/25.

 You must submit claim information to Inspira by 6/10/25 for Inspira to pay the claim.

If you do not submit claim information to Inspira by 6/10/25 for purchases prior to 6/1/25, your claim will have to be resubmitted to TASC after 7/11/25.

Can I spend TNSF funds between May 31^st and July 11^th?

You can make purchases for approved items and services during the blackout period, but you will need to submit claim information to TASC beginning on 7/11/25 when the portal goes live for TNSF claims.

If I make a card purchase with my Inspira card before May 31^st but miss the deadline to submit documentation to Inspira, can I submit the documentation to TASC and receive approval?  

TASC is unable to substantiate outstanding debit card purchases made with the Inspira card. Documentation for all Inspira card purchases must be submitted to Inspira by 6/10/2025.

Can TASC reimburse purchases made before May 31st after the transition?

TASC can reimburse for purchases made in 2025 prior to May 31^st but you will have to wait until 7/11/25 to submit requests to TASC for reimbursement. 

Where do I go to submit documentation or submit claims for reimbursement?

To submit claims, you will navigate to the TN Strong Families TASC page on or after the go-live date at tnstrongtasc.com and log in to your online portal account using the login button in the upper right-hand corner

How long will it take for my claims to be reimbursed?

Manual claims filed via the online portal are generally processed within 3 business days.

How will you notify me that there is a problem with my claim?

TASC will alert you of claims issues via e-mail or mail notice, as well as via an online portal notification.

Who should I contact if I experience issues with claims submission or documentation submission?

TN Strong Families TASC Customer Care can be reached at 866-360-8363.  Your ISC can also assist.

What will happen to all my current LOMNs submitted to Inspira?

Current Letters of Medical Necessity (LOMN) will need to be submitted to TASC each time for purchases requiring a LOMN. If you do not have a copy of a previously submitted LOMN, you will need to go to the Inspira portal and download your existing LOMN no later than 6/10/25.

Will TASC use the IRS list as a guide for reimbursements and where LOMNs are needed?

Yes.  The TASC claims team will be referencing the IRS list for eligible expenses.  

I have multiple children in the TN Strong Families Program. How will accounts be set up?

TASC will create separate participant accounts for each eligible child. Each account must have a unique email address attached to each account.  

Will I have separate HRA cards for each child?

Yes.  You will have a card issued for each child enrolled in Tennessee Strong Families. 

What happens if my child is found eligible during the blackout period?

Children found eligible for TN Strong during the blackout period will be sent over as new accounts when TASC goes live and backdated to the date of eligibility. Retain all documentation of expenses and letters of medical necessity to be submitted when the account is live.

What happens if we are waiting on a Social Security Number to be assigned?

Children found eligible for TN Strong during the blackout period will be sent over as new accounts when TASC goes live and backdated to the date of eligibility. Retain all documentation of expenses and letters of medical necessity to be submitted when the account is live.

What happens if my child disrupts their placement during the dead period?

Your ISC will provide account changes to the HRA vendor manually to transfer the account balance from the previous foster parent to the new foster parent. The new account will backdate to the date of placement. The new foster parent should retain all receipts, invoices, and letters of medical necessity for expenses incurred during the blackout period. After accounts go live with TASC, the foster parent will create an account and file claims for expenses incurred during the eligibility period.

The previous foster parent should retain all receipts, invoices, and letters of medical necessity for expenses incurred during the blackout period. After accounts go live with TASC, the foster parent will be able to file claims for expenses incurred during the eligibility period. Your ISC will submit disenrollment information to TASC manually to close your account on the date of the disruption. You will have 90 days to submit outstanding claims before the account is permanently closed.

What happens if my child exits custody* during the blackout period?
(*reunifies with family, * turns 18, * one year post-adoption)

When a child exits custody, they are no longer eligible for HRA funding. The foster parent should retain all receipts, invoices, and letters of medical necessity for expenses incurred during the blackout period. After accounts go live with TASC, the foster parent will be able to file claims for expenses incurred during the eligibility period.

Your ISC will submit disenrollment information to TASC manually to close your account on the date the child exited custody/one-year post-adoption. You will have 90 days to submit outstanding claims before the account is permanently closed.

Do I still have to use a Permanent Expense Review Form for big items?

There are no programmatic changes occurring with the HRA vendor change. All existing guidelines that were communicated in the HRA acknowledgement letter, the HRA Expense Guidance Acknowledgment Form, and within the HRA Guidelines remain in place. Please check with your ISC when you have questions about specific items that may or may not be eligible for the program.