Accreditation Tools & Accredited Organizations
Personal Outcome Measures
The Personal Outcome Measures (POMs) are a list of 21 life areas identified as being important to all people. CQL has developed and organized these measures into a manual, complete with probe questions, value statements, etc. The Accreditation team offers free 4- day Personal Outcome Measures workshop training which will teach others how to use the POM Manual for planning, monitoring and implementing Person- Centered Support Plans. There is a manual specifically created for adults and another available for children and youth.
You can find a downloadable version of the Personal Outcome Measures document here.
Basic Assurances
Basic Assurances (BA’s) are a compilation of requirements for an organization’s systems and practices, that are essential, fundamental and non- negotiable for all service and support providers. There are 10 Basic Assurances Factors, with indicators and probe questions within each factor. The Basic Assurances review tool was created by the Council on Quality and Leadership (CQL), utilized for reviewing organizations and network systems seeking Accreditation from CQL. The Basic Assurances reviews allow us to gain the person’s perspective on how the system and practice are working for and in their lives.
You can find a downloadable version of the Basic Assurances document here.
What Really Matters- A Guide to Person-Centered Excellence (PCE)
Another resource available for any network or organization seeking PCE Accreditation from CQL, this manual is available that allows focus on the organizational transformation.
You can find a downloadable version of the What Really Matters Guide to Person-Centered Excellence document here.
If you have any questions regarding the Personal Outcome Measures, Basic Assurances or Accreditation, please contact Allison.Boyd@tn.gov.
CQL Accredited Organizations in the DDA Network
| Provider Name | Region | Director/Contact | Address |
| SRVS | West | Shannon Durbin, Executive Director Shannon.durbin@srvs.org |
Shelby Residential and Vocational Services (901) 869-7787 |
| ACT (Adult Community Training) | East | Amelia Marbury, CEO amelia@adultcommunitytraining.org |
Adult Community Training, Inc. (865) 986-6182 |
| Buffalo River Services | Middle | Phillip Garner, Director phil.garner@brstn.org |
Buffalo River Services, Inc. 410 Hog Creek Road (931) 722-5401 |
| Connexus | Middle |
Donzaleigh Brooks, Executive Director |
Connexus, Inc. 5425 Crossing Blvd (615) 883-5633 |
| Core Services of Northeast Tennessee | East | Nick Filarelli, Executive Director nfilarelli@coreservicestn.com |
Washington County Community Residential Services, Inc. D/B/A Core Services of Northeast Tennessee (423) 972-8932 |
| Dawn of Hope | East | Steve Cox, Director stevecox@dawnofhope.com |
Dawn of Hope, Inc. (423) 434-5600 |
| Developmental Services of Dickson County | Middle | Don Redden, Executive Director dredden@dsdc.org |
Developmental Services of Dickson County Mailing Address: P.O. Box 628, Dickson, TN 37056 (615) 446-3111 |
| Easter Seals | West / Middle | Tim Ryerson, President and CEO tryerson@eastersealstn.com |
(Middle) Easter Seals Tennessee, Inc. (615) 292-6640 ext. 131
(West) Easter Seals Tennessee, Inc. 731-968-1050 |
| Emory Valley Center | East |
Jennifer Enderson, President |
Emory Valley Center (865) 483-4386 |
| Independent Opportunities Inc. | Middle / East | Ann Williams, TN State Director awilliams@ioi-tn.com |
(Middle) Independent Opportunities, Inc. (I.O.I) (615) 834-1133 (East) Independent Opportunities, Inc. (I.O.I) 819 Huckleberry Lane |
| Journeys in Community Living | Middle | Frances Cook, Executive Director frances.cook@journeystn.org | Journeys in Community Living, Inc. (615) 890-4389 |
| Knox Co. Arc | East | Amy Stiles, Executive Director astiles@sunshinekcarc.com |
Sunshine Services (865) 546-9431 ext. 218 |
| Life Bridges | East | Diana Jackson, Chief Executive Officer Djackson@lifebridgesonline.com |
Life Bridges, Inc. (423) 303-1933 (423) 421-6436 |
| MHDS (Mental Health and Developmental Services) | West | William Brewer, Director bbrewer@mhds.org | Madison-Haywood Developmental Services, Inc. (731) 664-0855 |
| Pacesetters, Inc. | Middle | Larry Rector, Executive Director larry.rector@pacesetterstn.com | Pacesetters, Inc. (931) 537-9100 |
| Progress In. | Middle | Donna Goodaker, Executive Director d.goodaker@progress-inc.org |
Progress, Inc. (615) 399-3000 |
| Progressive Directions Inc. | Middle | Jay Albertia,President/CEO jalbertia@progressivedirections.com |
Progressive Directions, Inc. (PDI) (931) 647-6333 |
| RHA Health Services | Southwest | Lori Wooten, State Director of Operations lwooten@rhanet.org |
(West) RHA Health Services, LLC (901) 767-1455
(Middle) RHA Health Services TN., LLC (615) 543-2923
(East) RHA Health Services TN., LLC
Chattanooga Office: Knoxville Office: Kingsport Office: |
| Sertoma Center | East | Lee Freeman, Chief Executive Officer Lee@sertoma.com |
Sertoma Center, Inc. (865) 524-5555 |
| Skills Development Center | Middle | Jane Edwards, Executive Director jedwards@sds-tn.org | Skills Development Services, Inc. (931)455-5107 |
| The Orange Grove Center | East | Tera Parsons, Executive Director troberts@orangegrove.org |
The Orange Grove Center, Inc. (423) 629-1451 |