Will I be able to use Password Automation if I am not in the office or on the State network?
Yes. As long as you have an internet connection, you may use any browser.
Can I unlock my account instead of resetting my password?
Yes. If the account is locked, you can unlock it if you know your password.
What does "Auto-enrollment has been turned on" mean?
You will be automatically enrolled using the mobile phone number field in ServiceNow. To add or change a mobile phone number in your ServiceNow profile, submit the catalog request.
What if I previously enrolled?
If you were previously enrolled, you will still be able to use those mobile phone number to receive the verification code.