Please follow these procedures below if your incident was not resolved to your satisfaction.
- Contact the STS Customer Care Center as you normally would at 615-741-1001and ask for your incident to be escalated.
- If your incident needs further escalation please ask to speak to a supervisor. The STS Customer Care Agent will connect you with a supervisor.
- If you have additional questions, comments, or concerns, contact:
- NOSC / Daniel Coleman at 615 532-1409
- Service Desk / Brian Lane 615 253-1719
- Director of Customer Care Center / Gary Morgan at 615 741-8193