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Consumer Resources

  • Chattanooga Better Business Bureau
    508 N. Market St.
    Chattanooga, TN 37405
    Phone: 423-266-6144
    www.chattanooga.bbb.org
  • Clarksville Better Business Bureau
    214 Main St.
    Clarksville, TN 37040
    Phone: 931-503-2222
  • Columbia Better Business Bureau
    502 N. Garden St., Suite 201
    Columbia, TN 38401
    Phone: 931-388-9222 
  • Cookeville Better Business Bureau
    18 N. Jefferson St.
    Cookeville, TN 38501
    Phone: 931-520-0000
  • Franklin Better Business Bureau
    367 Riverside Dr., Suite 110
    Franklin, TN 37064
    Phone: 615-250-7431
  • Knoxville Better Business Bureau
    255 N. Peters Rd., Suite 102
    Knoxville, TN 37923
    Phone: 865-692-1600
    www.knoxville.bbb.org
  • Memphis Better Business Bureau
    3693 Tyndale Dr.
    Memphis, TN 38125
    Phone: 901-759-1300
    www.memphis.bbb.org
  • Murfreesboro Better Business Bureau
    530 Uptown Square
    Murfreesboro, TN 37129
    Phone: 615-242-4222 
  • Nashville Better Business Bureau
    201 4th Ave. N., Suite 100
    Nashville, TN 37219
    Phone: 615-242-4222
    www.nashville.bbb.org

What To Do….

If You Become a Victim of Identity Theft

  1. Immediately file a report with your local police department or sheriff’s office. If you are a Tennessee victim, contact the Identity Crimes Unit at 615-251-5185 or visit www.tn.gov/safety
  2. File a complaint with the Federal Trade Commission. Call 1-877-ID-THEFT or visit www.ftccomplaintassistant.gov 
  3. File a report with the three major credit bureaus.

    Equifax
    P.O. Box 7402741
    Atlanta, GA 30374
    www.equifax.com
    Report Credit Fraud: 800-525-6285
    Request Credit Report: 800-685-1111

    TransUnion
    P.O. Box 2000
    Chester, PA 19022
    www.transunion.com
    Report Credit Fraud: 800-680-7289
    Request Credit Report: 800-888-4213

    Experian (TRW)
    P.O. Box 2002
    Allen, TX 75013
    www.experian.com
    Report Credit Fraud: 888-397-3742
    Request Credit Report: 888-567-8688
  4. Make copies of all relevant documents. Log all conversations, including dates, times, names, and telephone numbers. Keep your receipts.
  • A new Tennessee law can help parents “freeze out” ID thieves and scammers aiming to pilfer the private information of teens or the information of a person to whom a guardian or conservator has been appointed.

    Passed by the General Assembly earlier this year, Tenn. Code Ann. § 47-18-2111 gives parents or legal guardians the ability to enact a security freeze on persons under 16 years of age or an incapacitated person under the care of a guardian or conservator. When the freeze is in place, consumer reporting agencies (e.g. TransUnion, Equifax, Experian) cannot release that person’s credit report or any other information regarding that person unless the security freeze is removed. This prevents others from requesting information, but it may also prevent you from allowing others to access that information quickly should that become necessary in the future.

    Click here for Frequently Asked Questions. [pdf]