Need Help?
The HR Service Center is available by phone, email, and web-based chat.
Monday – Friday, 8:00 a.m. - 4:30 p.m. CT.
615-741-4841
HR.ServiceCenter@tn.gov
hrsupport.tn.gov
HR information and FAQs are available 24/7 on the HR Service Center website
The HR Service Center is designed to provide a one-stop shop for state employees to have their HR-related questions answered quickly, including inquiries around:
- Hiring process FAQs
- Employment verification
- Separation questions
- Time and Labor
- Donated Sick Leave
- Payroll
- State HR policy
- Performance management
- Leave & attendance
- Standard payroll questions
- Name changes
- FMLA
- Benefits questions
- Longevity
- Leadership development
- State HR policy
- Eligibility for increases
- Leave accrual
- Service credits
- Overtime
- State HR policy
- Mediation
Topic |
Contact |
Contact Information |
Hours |
Support |
|---|---|---|---|---|
HR |
HR Service Center |
Web: hrsupport.tn.gov |
Monday – Friday 7:30 am–4:30 pm CT |
Leave, payroll, performance management, questions about navigating the workplace |
Benefits |
Benefits Administration Service Center |
Web: www.partnersforhealthtn.gov Phone: 615-741-3590 or 1-800-253-9981 |
Monday – Friday 8:00 am-4:30 pm CT |
General benefits questions and plan administration, including health, dental, pharmacy, and disability. Click here for a more detailed benefits contact list. |
Technology |
STS Service Desk |
Phone: 615-741-1001 |
Monday – Friday 7:30 am–4:30 pm CT |
Email and network login password resets, resolution of technology issues |
Payroll |
Payroll Call Center |
Phone: 615-741-PAID (7243) or 1-877-944-3873 |
Monday – Friday 8:00 am–4:30 pm CT |
Questions about your paycheck, your bank accounts, direct deposit, lost or stolen checks, taxes and deductions, or your W-2 form |
Edison |
Edison Help Desk |
Web: www.edison.tn.gov (login required) |
Monday – Friday 7:00 am–4:30 pm CT |
Edison password resets, questions about navigating Edison |
Employment Verification |
Department of Human Resources Records Division |
Phone: 615-741-5595 |
Monday – Friday 8:00 am–4:30 pm CT |
Employment verification services |
Retirement |
TN Consolidated Retirement System |
Web: retirereadytn.com |
Monday – Friday 8:00 am–7:00 pm CT |
Questions about retirement & 401K, including enrollment, contributions, beneficiary designation, information changes |