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COVID-19 INFORMATION
Applicants to State of TN career opportunities to experience new job posting schedule effective January 1, 2022

Need Help?

The HR Service Center is available by phone, email, and web-based chat.

Monday – Friday, 8:00 a.m. - 4:30 p.m. CT. 

615-741-4841

HR.ServiceCenter@tn.gov

hrsupport.tn.gov

HR information and FAQs are available 24/7 on the HR Service Center website

 

HR Service Center Team Photo

The HR Service Center is designed to provide a one-stop shop for state employees to have their HR-related questions answered quickly, including inquiries around:

  • Hiring process FAQs
  • Employment verification
  • Separation questions
  • Time and Labor
  • Donated Sick Leave
  • Payroll
  • State HR policy
  • Performance management
  • Leave & attendance
  • Standard payroll questions
  • Name changes
  • FMLA
  • Benefits questions
  • Longevity
  • Leadership development
  • State HR policy
  • Eligibility for increases
  • Leave accrual
  • Service credits
  • Overtime
  • State HR policy
  • Mediation

Topic

Contact

Contact Information

Hours

Support

HR

HR Service Center

Web: hrsupport.tn.gov
Phone: 615-741-4841
Email: HR.ServiceCenter@tn.gov


Monday – Friday 
7:30 am–4:30 pm CT

Leave, payroll, performance management, questions about navigating the workplace

Benefits

Benefits Administration Service Center


Web:
 www.partnersforhealthtn.gov
Phone: 615-741-3590 or 1-800-253-9981

Monday – Friday 
8:00 am-4:30 pm CT 

General benefits questions and plan administration, including  health, dental, pharmacy, and disability. Click here for a more detailed benefits contact list.

Technology

STS Service Desk

Phone: 615-741-1001

Monday – Friday
7:30 am–4:30 pm CT

Email and network login password resets, resolution of technology issues

Payroll

Payroll Call Center

Phone: 615-741-PAID (7243) or 1-877-944-3873 

Monday – Friday
8:00 am–4:30 pm CT

Questions about your paycheck, your bank accounts, direct deposit, lost or stolen checks, taxes and deductions, or your W-2 form

Edison

Edison Help Desk

Web: www.edison.tn.gov  (login required)
Phone: 615-741-HELP (4357) or 1-866-376-0104

Monday – Friday
7:00 am–4:30 pm CT

Edison password resets, questions about navigating Edison

Employment Verification

Department of Human Resources Records Division

Phone: 615-741-5595

Monday – Friday
8:00 am–4:30 pm CT

Employment verification services

Retirement

TN Consolidated Retirement System

Web: retirereadytn.com

Monday – Friday
8:00 am–7:00 pm CT

Questions about retirement & 401K, including enrollment, contributions, beneficiary designation, information changes