Skip to Main Content

The State of TN launched a new applicant platform. If you have not applied since February 5, 2020, you must create a new applicant account. Please use the correct link that applies to you: External Candidate, Active State Employee, or Internships.

Need Help?

The HR Service Center is available by phone, email, and web-based chat.

Monday – Friday, 8:00 a.m. - 4:30 p.m. CT. 


HR information and FAQs are available 24/7 on the HR Service Center website


HR Service Center Team Photo

The HR Service Center is designed to provide a one-stop shop for state employees to have their HR-related questions answered quickly, including inquiries around:

  • Hiring process FAQs
  • Employment verification
  • Separation questions
  • Time and Labor
  • Donated Sick Leave
  • Payroll
  • State HR policy
  • Performance management
  • Leave & attendance
  • Standard payroll questions
  • Name changes
  • FMLA
  • Benefits questions
  • Longevity
  • Leadership development
  • State HR policy
  • Eligibility for increases
  • Leave accrual
  • Service credits
  • Overtime
  • State HR policy
  • Mediation



Contact Information




HR Service Center

Phone: 615-741-4841

Monday – Friday 
7:30 am–4:30 pm CT

Leave, payroll, performance management, questions about navigating the workplace


Benefits Administration Service Center

Phone: 615-741-3590 or 1-800-253-9981

Monday – Friday 
8:00 am-4:30 pm CT 

General benefits questions and plan administration, including  health, dental, pharmacy, and disability. Click here for a more detailed benefits contact list.


STS Service Desk

Phone: 615-741-1001

Monday – Friday
7:30 am–4:30 pm CT

Email and network login password resets, resolution of technology issues


Payroll Call Center

Phone: 615-741-PAID (7243) or 1-877-944-3873 

Monday – Friday
8:00 am–4:30 pm CT

Questions about your paycheck, your bank accounts, direct deposit, lost or stolen checks, taxes and deductions, or your W-2 form


Edison Help Desk

Web:  (login required)
Phone: 615-741-HELP (4357) or 1-866-376-0104

Monday – Friday
7:00 am–4:30 pm CT

Edison password resets, questions about navigating Edison

Employment Verification

Department of Human Resources Records Division

Phone: 615-741-5595

Monday – Friday
8:00 am–4:30 pm CT

Employment verification services


TN Consolidated Retirement System


Monday – Friday
8:00 am–7:00 pm CT

Questions about retirement & 401K, including enrollment, contributions, beneficiary designation, information changes