Human Services Dashboard

TDHS Vision:

To revolutionize the customer experience through innovation and a seamless network of services.

TDHS Mission:

To build strong families by connecting Tennesseans to employment, education and support services.


Who We Are

The Tennessee Department of Human Services (TDHS) mission is to build strong families by connecting Tennesseans to employment, education, and support services. Our vision is to revolutionize the customer experience through innovation and a seamless network of services. The mission and vision have been embedded in our organizational culture, consisting of multiple customer-facing and support divisions, and serve as guideposts in how programs and services are administered. Collectively as a team of nearly 4,000 employees, we strive to connect and educate our workforce, so our team can assist customers in the most impactful way by locating and accessing all the benefits, goods, and services available to help propel families beyond their current circumstances.

The Department is currently positioned to seize a unique opportunity to “Transform Tennessee Together” through the Tennessee Opportunity Pilot Initiative. A major accomplishment of the 2020-2021 state fiscal year was the passage of the TANF Opportunity Act, which offers a pathway to self-sufficiency for Temporary Assistance for Needy Families (TANF) recipients. By infusing substantial funds into public-private partnerships and community organizations across all regions and sectors of the state, this collective initiative will result in the spend-down of the TANF reserve, plans for recurring dollars, and will strengthen necessary protections against fraud, waste, and abuse. The TANF Opportunity Act, or TOA, provides the ability to unify the state in the collective goal of tackling poverty and demonstrating those strategies that most effectively increase the capability of Tennessee families to thrive. Learn more at https://www.tn.gov/humanservices/tanf-opportunity-act.html


Who We Serve

TDHS administers both state and federal initiatives through agency programing and partnership with community organizations whose missions align with TDHS objectives. TDHS offers an extensive range of social services to a diverse group of almost two million Tennesseans in 95 counties. Our customers include adults, children, families, individuals with disabilities, care givers and care providers.


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