TDOT Title II Grievance Procedure

Tennessee Department of Transportation Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Tennessee Department of Transportation (TDOT). The State’s Personnel Policy governs employment-related complaints of disability discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievance and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to: 

Shanna Chevalier
ADA Statewide Technical Specialist
Tennessee Department of Transportation
William R. Snodgrass Tennessee Tower, 10th Floor
312 Rosa L. Parks Avenue
Nashville, TN 37243
Phone: 615.741.0465
Tennessee Relay: 7-1-1
TDOT.ADACompliance@tn.gov

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the TDOT and offer options for substantive resolution of the complaint.

If the response the ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal thedecision within 15 calendar days after receipt of the response to the Commissioner or his designee.

Within 15 calendar days after receipt of the appeal, the Commissioner or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Commissioner or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or her designee, appeals to the Commissioner or his designee, and responses from these two offices will be retained by the State for at least three years.