Fingerprinting Procedures & Applicant Information Form

(Note: This is the preferred method for individuals who reside in Tennessee or have a Tennessee address)

1. To Schedule an appointment for fingerprinting, go online to the Indentigo website http://www.indentogo.com and select Tennessee under “Search for services by state.” then “Digital Fingerprinting” or call IdentoGO toll-free at (844) 321-2124. Appointment scheduling via the website is available 24 hours, every day of the year. Appointment scheduling via the call center is available 8:00 a.m. to 4:30 p.m. Monday through Friday. Please provide the scheduler with the reason for fingerprinting and ORI# DFI-TN920791Z.
2. The Department's Applicant Information Form (attached) includes all information the individual will need to provide at his/her appointment. It is recommended that the Applicant Information Form be completed and taken to the IdentoGO site for reference and convenience during the appointment.
3. The fingerprinting fee of $35.15 is payable to Idemia Identity & Security USA, LLC. Payment can be made either at the time the appointment is made on-line, or when the fingerprints are taken at the IdentoGO site.
4. When the individual goes to the IdentoGO location, he/she must bring the following item:
   • Two forms of identification, at least one of which must have a photo. When he/she schedules the appointment, IndentoGO will give the individual the options of what forms of identification are considered acceptable. A list is also printed on the Department's Applicant Information Form.·        
   • If the individual did not already pay on-line when he/she scheduled the appointment, he/she will need to make payment at the time of the appointment. Payment options include: personal or business check, certified check, bank check, money order, or credit card.
   • It is recommended that the individual also bring the following items:
   •         A completed Department Applicant Information Form.
   •         If the appointment is scheduled through IdentoGO website, IdentoGO recommends that the applicant also print out the confirmation page and bring it to the appointment.
5. At the fingerprinting location, the identification documents will be reviewed, fingerprints will be rolled and a photo will be taken.
6. The individual will be provided two receipts indicating the individual's name, fingerprinting location, date and time, fee paid and reason for fingerprinting. The individual should retain the other copy for his/her records.
7. If fingerprints do not scan properly due to image quality reasons, IdentoGO will contact the individual and advise that he/she must schedule an appointment for rescanning. There is no cost for rescanning services.

(Note: For out-of-state applicants unable to access Tennessee IdentoGO Sites.)

1.      The individual must obtain the hard copy fingerprint cards from the Department. Requests for fingerprint cards should be sent via email to chad.holbert@tn.gov The email must include:

a.      The reason for requesting the cards (name of proposed entity and role of applicant);

b.     The number of cards requested (please note that only one per person will be provided);

c.      The name and address of the person to whom they should be sent;

d.     A telephone number to call if we need to contact you.

2.      When the fingerprint cards are received, please confirm that the ORI# DFI-TN920791Z number is printed on them.

3.      The individual should complete the information on the fingerprint cards according to the Fingerprint Card Instructions enclosed with the card. 

4.      Once the fingerprint card information has been completed, the individual should call IdentoGO at (855) 226-2937 to obtain a registration number. When speaking with the agent, please instruct them to select “other” followed by “DFI-Trust” in order to obtain the registration number. Write the registration number on the back of the fingerprint card.

5.      The individual must then take the fingerprint card (with registration number noted on the back) and Fingerprint Certification Form (also enclosed) to a law enforcement or government agency to have their fingerprints taken. The Fingerprint Certification Form should be completed at the time the fingerprints are taken.

6.      The individual will be provided a receipt from the agency that took the fingerprints. The individual should make a copy of the receipt and retain it for his/her records.

7.      The individual must submit the following directly to the law enforcement or government agency with instructions to forward all items directly to IdentoGO:

a.      One complete fingerprint card for ORI #DFI – TN920791Z with the individual’s registration number noted on the back of the card;

b.     Payment of the $35.15 processing fee;

c.      [Payment by personal or business check, certified check, bank check, or money order should be made payable to Idemia Identity & Security USA, LLC and submitted with the fingerprints. If you pay by third-party check, print the applicant's name at the top of the check.]

d.     A Fingerprint Certification Form;

e.      A receipt from the agency that took the fingerprints;

f.       A stamped envelope addressed to:

                                                              i.      IdentoGO

                                                            ii.      Cardscan Department-Tennessee Program

                                                          iii.      340 Seven Springs Way, Suite 250

                                                          iv.      Brentwood, Tennessee 37027

8.      The law enforcement or government agency should mail all documents to IndentoGO. If the fingerprint submission is rejected for image quality reasons, IdentoGO will contact the individual via US mail and advise him/her that fingerprints must be retaken. While there is no additional charge for reprocessing, individual may be required to pay a charge to the entity rolling the fingerprints.

9.      Please note that any costs for taking the fingerprints are the responsibility of the individual. These costs are in addition to the processing fees payable to Idemia Identity & Security USA, LLC, as noted above.

(All non-U.S. citizens, whether residing within Tennessee or out-of-state, should utilize the following procedures.)

1. The individual must request a copy of an Identity History Summary, directly from the Federal Bureau of Investigation (“FBI”). The steps to request an Identity History Summary Check are found on the FBI website at http://www.fbi.gov/about-us/cjis/identity-history-summary-checks .

2. In completing the application for an Identity History Summary, the individual should insert the following information in the section marked “Mail Results to Address”:

C/O:                 Tennessee Department of Financial Institutions
ATTN:               Executive Administrative Assistant, Administrative
Division Address:     Tennessee Tower, 312 Rosa L. Parks Avenue City: Nashville
State:             Tennessee
Postal Code:     37243
Country:         United States
Phone #:        (615) 741-2236
PLEASE NOTE: You must sign the form in order for the FBI to forward the Summary to the Department for review

3. Pursuant to statute the Commissioner will, at the expense of the applicant, conduct an international background investigation or require the individual to provide the results of an international background investigation, which the Commissioner has the discretion to accept or reject.