HR Support

The HR Support is available by phone, email, and web-based chat.

Monday – Friday, 8:00 a.m. - 4:30 p.m. CT. 

615-741-4841

HR.Support@tn.gov

hrsupport.tn.gov

HR information and FAQs are available 24/7 on the HR Support website

 

HR Service Center Team Photo

Topic

Contact

Contact Information

Hours

Support

Benefits

Benefits Administrations Service Cener

Web: partnersforhealthtn.gov
Phone: 615-741-3590 or 1-800-253-3590

Monday – Friday 
8:00 a.m. - 4:30 p.m. CT

General benefits questions and plan administration including health, dental, pharmacy, and disability

Edison

Edison Help Desk

Web: edison.tn.gov  (login required)
Phone: 615-741-HELP (4357) or 1-866-376-0104
Monday – Friday 
7:00 a.m. - 4:30 p.m. CT

Edison password resets and questions about navigating Edison

Employment Verification

Department of Human Resources Records Division

Phone: 615-741-5595

Monday – Friday
7:30 a.m. - 4:30 p.m. CT

Employment verification services

General HR

Department of Human Resources HR Support

Web: hrsupport.tn.gov
Phone: 615-741-4841
Email: HR.Support@tn.gov

Monday – Friday 
8:00 a.m. - 4:30 p.m. CT

Consultation on Tennessee State Government's most frequently asked human resources questions

Payroll

Payroll Call Center

Phone: 615-741-PAID (7243) or 1-877-944-3873

Monday – Friday 
8:00 a.m. - 4:30 p.m. CT

Paychecks, bank accounts, direct deposit, lost or stolen checks, taxes and deductions, W-2 forms

Retirement

TN Consolidated Retirement System

Web: retirereadytn.com

Monday – Friday 
8:00 a.m. - 7:00 p.m. CT
Retirement and 401K enrollment, contributions, beneficiary designation, information changes
Technology STS Customer Care Center Web: tn.gov/ccc
Phone: 1-800-342-3276 or 615-741-1001
Monday - Friday
7:30 a.m. - 4:30 p.m. CT
Outlook, Active Directory, 3270 passwords, STS network issues, STS server issues, telephone issues, or hardware issues (copiers, fax machines, scanners)