What is TPUC?
The Tennessee Public Utility Commission, known as TPUC, is responsible for setting rates and service standards for privately owned telephone, natural gas, water, wastewater, and electric utilities. Each utility regulated by TPUC has to go before the Commission for rate changes and all other requests for said business.
TPUC’s staff is made up of accountants, administrators, attorneys, consumer specialists, economists, engineers, IT specialists, policy advisors, office support personnel, etc. This diversified group provides technical and financial expertise to ensure that the statutory responsibilities and rules of the commission are fulfilled. The TPUC provides thorough research for companies wanting to provide utility services in Tennessee and companies already serving the state are routinely investigated as to the rates, terms, and conditions of services provided to consumers. The duties of TPUC are balanced with the technological advances within the energy and water and telecommunications industries along with Federal and State legislation to achieve its goal.
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TRA (Tennessee Regulatory Authority) was established in 1996. In 2017, Governor Bill Haslam signed legislation officially renaming TRA as the Tennessee Public Utility Commission (TPUC) to better align Tennessee with regulatory industry standards. If you have a TPUC regulated utility, and you still have billing or service-related questions that your provider has not answered, or just an inquiry in general, please call TPUC at (800) 342-8359 / (615) 741-2904 or visit their website.