Military Consumer Protection Guide

The Guide is intended to be a resource for military servicemembers and consumer affairs counselors dealing with scams and predatory business practices. The Guide is available for download in its entirety or by chapter below.

Consumer Protection Guide for Consumer Affairs Counselors and United States Military Servicemembers
Chapter 1: Automobile Issues
Chapter 2: Tennessee Consumer Protection Act
Chapter 3: Military Lending Act
Chapter 4: Servicemembers Civil Relief Act
Chapter 5: Payday Lending and Rent-to-Own
Chapter 6: Identity Theft
Chapter 7: Non-Profit and For-Profit Schools
Chapter 8: Housing Issues
Chapter 9: Debt Collection
Chapter 10: Telephone Solicitation and Consumer Telemarketing Protection
Chapter 11: Resources for Servicemembers
Appendix A: Tennessee Motor Vehicle Commission Complaint Form
Appendix B: List of Specific Deceptive Acts under the TCPA
Appendix C: Tennessee Division of Consumer Affairs Complaint Form
Appendix D: Scholarships for Military Families
Appendix E: Federal Student Aid for Adult Students
Appendix F: Kentucky Attorney General Complaint Form