Emergency Medical Services
Complaints
If you have a problem with an Ambulance Service
Many complaints arise from misunderstandings. You may be able to resolve complaints by direct communication with the service director. If you are not satisfied with the response, you may file a complaint with the Office of Emergency Medical Services (EMS).
If you have a problem with an EMS Provider
When a problem is experienced with an EMS Provider (EMR, EMT, AEMT, Paramedic, EMD) and you believe the performance or professional behavior is not acceptable you may file a complaint with the Office of Emergency Medical Services.
What Can the EMS Board Do?
If formal charges are filed by the Department and the Board determines that there has been a violation of a statue or rule, the Board may choose from the following actions:
- Reprimand the license holder
- Suspend the license
- Revoke the license
- Dismiss the complaint
- Approve a monetary civil penalty
- Impose probation
- A combination of the above
How to File a Complaint
Complaints are investigated by the EMS Regional Staff and the findings are reviewed to determine if violations have occurred.
If you wish to file a complaint it must be submitted in writing. You can submit the online form or download the form from the link below and submit it by mail. If you are unable to access the form you can call (615)741-2584 to obtain a copy. Send your complaint to:
TN DEPARTMENT OF HEALTH
OFFICE OF EMERGENCY MEDICAL SERVICES
665 MAINSTREAM DRIVE
NASHVILLE, TN 37243
ATTN: COMPLAINT INTAKE