Business Analyst – Information Systems Department

The Tennessee Attorney General and Reporter represents all State executives, officials, departments, boards, agencies, and commissions in matters arising from their public duties. Such representation includes participation in litigation, transactional matters, and giving day-to-day legal advice to a wide variety of State entities. The Attorney General's Office employs approximately 200 attorneys organized into 22 regular divisions within 5 sections.

Job Overview:

This Business Analyst will be responsible for working within the business units to gather requirements on current applications and databases for development to a web platform. work with the in-house developers to design workflows for the applications to be converted and serve as a liaison between the legal divisions and Information Systems Department (IS). The Business Analyst will work under general supervision and is responsible for performing process improvement and technology needs analysis and will perform related work as required.

Work Activities:

Gather resource requirements for project activities and assist in the estimation of time and cost for each
Create a business analysis activity list to develop a comprehensive list of project tasks
Assists in estimating project or product needs to determine resource, cost, and schedule

Interpreting the Meaning of Information for Others:

Serve as the liaison between the legal divisions and IS
Communicate requirements and opportunities to all levels of the organization

Analyzing Data or Information:

Gather data requirements through sessions with stakeholders for inclusion in data structures
Identify and model attributes for inclusion in system requirements
Analyze data gathered in order to develop process or product solutions

Providing Consultation and Influencing Others:

Help the organization reach agreement that the proposed future state or agency strategy is desired by using a combination of leadership and facilitation
Recognize and communicate opportunities to change business practices to be more efficient during business process documentation sessions
Identify value by understanding business capabilities, how technology can (and cannot) be leveraged and communicate the findings to stakeholders

Developing Objectives and Strategies:

Conducts and coordinates financial, product, market, operational and related research to support strategic and business planning of the agency and present findings to stakeholders.
Aligns project and product plans to agency strategy.

Processing Information:

Verify data conversions through metrics, queries, reporting and visual inspection of data elements
Design and document application databases
Validate test cases and test results against requirements
Develop test scenarios from knowledge of business processes
Participate in the development and testing of products, applications, and reports to validate stakeholder requirements

Identifying Objects, Actions, and Events:

Document alternate flows/scenarios in requirements documentation to support design of workflow or exception processing
Document current and future state processes to facilitate validation of solution accuracy and completeness

Judging the Qualities of Things, Services, or People:

Review project or product documentation for quality, accuracy, and adherence to the Attorney General standards
Test applications for stress/load conditions on hardware devices
Create and maintain prioritized lists of product or project requirements tied to organizational objectives

Making Decisions and Solving Problems:

Provide input for the purpose of program planning, business management, budget execution and program coordination
Provide staff and users with assistance in solving technical problems
Select activities from requirements list to create a task list for the project
Interact with project stakeholders to identify and resolve problems

Organizing, Planning, and Prioritizing Work:

Develop a business analysis plan utilizing the activity list and comprehensive list of project tasks.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

Determine computer software or hardware needed to set up or modify a system
Work with vendors or internal staff to transfer business processes and technical requirements into a structured design format so that programmers can develop business applications
Design products and systems to increase compatibility and information sharing
Participate in strategic design meetings

Monitor Processes, Materials, or Surroundings:

Monitor legislative changes and assess impact to project or product
Utilize cost tracking mechanisms to ensure resources are managed appropriately
Create or participates in the creation of project or product budgets
Recognize and communicate opportunities to reduce waste of State resources

Evaluating Information to Determine Compliance with Standards:

Validate requirements and business rules against current laws and regulations
Ensure peer code reviews are completed to determine if programming meets State, agency, or industry standards
Conduct periodic reviews to verify that project or product development methodology meets State, agency, or industry standards

Thinking Creatively:

Design reports based on stakeholder needs and business requirements
Create prototypes of screen layouts for new or existing applications
Generate new ideas for solving existing problems

Training and Teaching Others:

Develop training plans and documentation
Train employees in the use of new forms, reports, procedures, applications, or equipment according to organizational policy
Train employees in the use of modified or newly developed solutions

Getting Information:

Research outside sources for available solutions and/or assist with the development of a request for information to discover available products
Interview stakeholders for needs assessment information
Interview or observe stakeholders to identify and document workflows; ascertain unit functions, work performed; and methods, equipment, and personnel used
Gather policies, procedures, legislation/law that pertain to the project or product
Gather user manuals, system operation manuals, data dictionaries and reports for the project or product

Participate in the development of feasibility studies for proposed solutions

Obtain the organization chart for IT and the business units for the development of the stakeholder register
Gather and organize information on current issues as input into solutions analysis

Qualifications:

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of professional level experience in any one of the following areas: Applications or systems programming, Systematic analysis of overall work processes for business or information systems.

Substitution of the Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an Associate's degree in computer accounting, computer information systems, computer networking technology, computer technology, web technology or other related field may substitute for the required Bachelor's degree.

OR

Substitution of Experience for the Specific Associate’s Degree: Professional-level experience in any one of the following areas may substitute for the required Associate’s degree on a year-for-year basis to a maximum substitution of two years: Applications or systems programming; Systematic analysis of overall work processes for business or information systems.

To apply:

Applications can be submitted via our Online Applicant Portal.

Please direct questions to hrteam@ag.tn.gov.