In addition to the customized consulting services we offer, CFG maintains a portfolio of enterprise-wide programs that successfully drive innovation, promote accountability and efficiency, and recognize the service of employees. These programs vary in scope and impact, from those focused on shared services to those reimagining service delivery channels.
One of the primary responsibilities of the Office of Customer Focused Government is to guide and support the performance management of all 23 cabinet-level departments. Each year, departments go through a planning process to identify operational goals and strategic initiatives to focus on that year. Each of these goals and initiatives is tied to one of the Governor's 5 Priorities, and the content of these plans become the basis for the Commissioners' performance evaluation.
Mission: MyTN seeks to provide personalized service delivery to Tennesseans through technology solutions enabling improved customer service, operational efficiency, and taxpayer savings.
MyTN will provide:
· A single point of access and communication to all government services;
· Enhancement of existing services and development of new internet-based services manifested through a web portal and supporting mobile apps; and
· Increased employee efficiencies and capacity through workflow and process re-imagination.
Service Partnership Agreements
Service Partnership Agreements facilitate more efficient and effective working relationships between the shared services agencies and the executive branch agencies they support. SPAs clarify responsibilities and establish performance metrics to ensure quality service.
By ensuring that our citizen-facing agencies have the administrative support they need, we can move even closer to the perfect level of service our citizens deserve.
A website that provides citizens with information about:
•The Governor’s priorities
•The vision, mission, and goals of the state and each of its departments
•Comparisons to other states
•Checkbook and salaries
View the Transparent TN website to learn more.
Alternative Workplace Solutions
Alternative Workplace Solutions (AWS) is an initiative that creates a cultural and physical transformation using non-traditional workspaces to promote productivity, efficiency, and flexibility across state government that improves the management of the state’s real estate portfolio. AWS enhances workspace use, reducing the state’s real estate footprint, improving energy management, and boosting workforce mobility and productivity. Together, these efficiencies create cost savings for Tennesseans. With approximately 32 percent of the state’s workforce eligible to retire in the next five years (2024), it is critical to align today’s workplace with trends that attract and retain top talent.
Visit the AWS website to learn more or State employees can access additional AWS resources here.
The Governor's Excellence in Service Award
Recognizing outstanding state employees who transform the way the state delivers services.
Visit The Governor's Excellence in Service Award website to learn more.
The Governor's Management Fellowship
A highly competitive and successful two-year program awarded to exceptional applicants who desire public service and an opportunity to learn about and contribute to Tennessee’s services to our citizens.
Visit The Governor's Management Fellowship website to learn more and click here for the informational flyer for the 2022 Class of Governor's Management Fellows.
Four-Year Strategic Plans
In 2019, each of the 23 cabinet-level departments created a 4-year strategic plan. The Office of Customer Focused Government supported each department with the development of their four-year strategic plan and continues to provide implementation and monitoring support. Department four-year plans identify the goals and objectives of each department for the period of January 1, 2020, through January 1, 2024.