Our Programs
In addition to providing consulting services to state agencies, CFG manages a number of enterprise-wide programs that make state government work better for Tennesseans. These programs drive innovation, promote accountability and efficiency, and recognize the service of employees across Tennessee State Government.
CFG Planning
Tennessee established its performance management system under the Governmental Accountability Act of 2013, which created the annual CFG Planning process, managed by Customer Focused Government (CFG). The planning process assists all 23 cabinet-level departments in aligning goals with the Governor’s Operational Priorities and improving operational efficiency and service delivery. Progress and performance data are publicly tracked through Transparent Tennessee to ensure accountability and transparency.
4-Year Strategic Planning
CFG supports all 23 cabinet-level departments in developing, monitoring, and reporting their 4-Year Strategic Plans. These plans align with the Governor's Operational Priorities and guide each department’s CFG Plan. The current plans cover goals and objectives from January 1, 2024, through December 31, 2027.
Transparent Tennessee
Transparent Tennessee provides a clear view into state government operations, goals, and finances through accessible public data. The site brings together performance, financial, and comparative information in one place so users can see how Tennessee operates and how tax dollars are used. It promotes transparency, accountability, and an informed, engaged citizenry.
Governor's Management Fellowship
The Governor's Management Fellowship is a highly competitive, two-year program for exceptional applicants interested in public service, offering an opportunity to learn about and contribute to the Tennessee State Government. Management Fellows have the unique opportunity to work alongside senior and top-ranking government officials on projects and programs that impact Tennesseans.
Governor's Veteran Fellowship
The Governor's Veteran Fellowship is a twelve-month program that transitions service members from active service into state government through hands-on experience and project-based assignments. The program creates a pathway to state government careers after military service while helping Tennessee retain high-level talent for the benefit of its citizens.
Governor's Excellence in Service Award
The Governor’s Excellence in Service Awards recognize state employees who have exceeded expectations by going above and beyond to serve their customers. This award honors frontline employees who regularly interact with customers, delivering high-quality service and improving the lives of every Tennessean.
MyTN
MyTN is the State of Tennessee’s mobile app that provides easy access to government services in one convenient place. Available anytime, anywhere, MyTN is transforming how Tennesseans connect with state government. With new services added regularly, download it today to access the services you want, all in one place.