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Welcome to the Office of Customer Focused Government (CFG). CFG is an office that is dedicated to providing the best possible service at the lowest possible cost. Responsibilities for this office include:

  • Operation performance management
  • Transparent Tennessee
  • Adoption of operational best practices
  • Operation of Strategies for Efficiency in Real Estate Management (SEREM) project

One of Governor Haslam’s top priorities has been to have a customer-focused, efficient and effective state government. From decreasing wait times at Driver Service Centers to processing online tax returns, we are working to provide the best possible customer service at the lowest possible cost.

Alternative Workplace Solutions

Alternative Workplace Solutions (AWS) is an initiative that creates a physical and cultural transformation using non-traditional workspaces to promote productivity, efficiency and flexibility across state government that improves the management of the state’s real estate portfolio.

Facilities Management

Facilities Management (FM) is an initiative to improve the management of the state’s real estate portfolio, one of its largest expenses.