Our Services

CFG’s business optimization consulting service is designed to modernize a department or business unit’s operations and enhance service delivery.  

An in-depth assessment of the business unit’s current state and industry best practices, paired with process mapping and improvement exercises, will: 

• Streamline internal processes
• Eliminate waste and redundancy
• Improve the quality of service(s) offered
• Ensure regulatory compliance
• Eliminate or reduce pain points for customers and state employees

A Business Optimization Engagement typically spans 2-6 months in length and includes:

• Discovery Phase (internal and external stakeholder interviews)
• Process Mapping Exercise(s)
• Researching industry best practices

These three exercises will identify the issue(s) employees and customers are experiencing, visualize the current state of a process, achieve a more efficient future state, and benchmark your service’s process(es) and business practices against comparable organizations delivering similar services.

The final product you will receive will be a Findings & Recommendations report you can confidently put into action to better serve your customers. 

A Single-Agency strategy engagement empowers government agencies to lead with purpose, maximize resources, and deliver measurable results to the communities they serve. CFG assists state departments, their divisions, or a business unit in developing a strategic plan to clarify goals, align leaders throughout the organization, and turn good intentions into effective action.

Using CFG to assist with strategic plan creation provides experienced, third-party facilitators who: 

• Have familiarity with the Governor’s Operational Priorities.
• Bring knowledge and insight about themes and patterns across all state government.
• Are trained on both strategic planning creation and execution, as well as business process improvement.
• Can provide further consultation on how to execute your new strategic plan during the monitoring phase.

Single-Agency strategy engagements will typically require 2-4 preparatory meetings in advance of a 1–2-day workshop.

You will work with your assigned CFG consultant to establish pre-work to be completed in advance by workshop participants, as well as a run of show for your workshop(s).

Departments and agencies are responsible for any logistics coordination and supplementary costs (e.g.., lodging for overnight retreats, meals, etc.).

A Multi-Agency strategy engagement is designed to bring together multiple departments and agencies to work on a shared enterprise challenge affecting a mutual customer base.

CFG’s enterprise-wide scope and influence enable objective facilitation of cross-functional teamwork toward a common objective.

Multi-Agency strategy engagements are initiated at the request of the Chief Operating Officer. This service offering is reserved to be requested by the Governor’s Office or members of the Governor’s cabinet.