Our Services
Customer Focused Government (CFG) provides business optimization and strategy development consulting services to the Governor's Office and 23+ state departments and agencies. These service offerings directly align with CFG's mission to drive innovation and operational efficiency to benefit Tennesseans.
Business Optimization
CFG’s business optimization consulting service is designed to modernize a department or business unit’s operations and enhance service delivery.
An in-depth assessment of the business unit’s current state and industry best practices, paired with process mapping and improvement exercises, will:
- Streamline internal processes
- Eliminate waste and redundancy
- Improve the quality of service(s) offered
- Ensure regulatory compliance
- Eliminate or reduce pain points for customers and state employees
Strategy Development
CFG’s strategy development consulting services are divided into two primary categories: single-agency and multi-agency. Each is designed to help a business unit, state department, or the Tennessee State Government’s enterprise plan for change while also preparing for impact.
Single Agency
Strategic planning empowers government agencies to lead with purpose, maximize resources, and deliver measurable results to the communities they serve. CFG assists state departments, their divisions, or a business unit with developing a strategic plan to clarify goals, align leaders throughout the organization, and turn good intentions into effective action. CFG provides these services to assist departments with constructing their one-year CFG Plan and their long-term 4-Year Strategic Plan.
Multi Agency
A common goal or objective often requires multiple state departments to collaborate, coordinate, and execute with alignment to be achieved. CFG assists the Governor’s Office with creating work groups or task forces aimed at aligning multiple state departments around a common objective and desired outcome.
CFG brings a neutral perspective and proven methods to facilitate cross-departmental collaboration, break down silos, surface diverse viewpoints, and build consensus around a shared goal. This service is typically reserved for the Governor’s Office’s high priorities and exercised at the request of the Chief Operating Officer.
State department leaders seeking business optimization or strategy development consulting services should contact the CFG representative assigned to their department. A contact list for department assignments can be accessed on TeamTN.