Services
Customer Focused Government (CFG) provides business optimization and strategy development consulting services to the Governor's Office and 23+ state departments and agencies. These service offerings directly align with CFG's mission to drive innovation and operational efficiency to benefit Tennesseans.
Single-Agency Strategy Development
CFG collaborates with departments and agencies to develop strategic plans aimed at achieving short and long-term objectives. Our approach includes four distinct types of single-agency strategy development: CFG Planning, Four-Year Strategic Planning, division-level strategic planning, and program-level strategic planning. Each of these methods is designed to address specific needs. Throughout the process, we facilitate stakeholder engagement and provide structured guidance to ensure the creation of an actionable, results-driven plan that enhances operational effectiveness and aligns with the organization's mission and vision.
Examples of single-agency strategy development:
- Developing a four-year plan aligned with the Governor's operational and legislative priorities.
- Assembling a strategic plan for an agency executing a new project or revising an active project.
Multi-Agency Strategy Development
Multi-agency strategy development involves CFG working with two or more departments or agencies to develop a strategy for tackling an enterprise-wide challenge. As part of the multi-agency strategy development process, CFG regularly convenes and leads working groups to research, problem-solve, and mitigate ongoing opportunities in the construction of a short or long-term plan. The end goal is to help the enterprise solve complex problems in the development and execution of multi-agency strategy deliverables.
Examples of multi-agency strategy development:
- Grants Management
- Customer Service Enhancement
- Digital Service Delivery Solutions
- Recruitment, Retention, and Career Advancement
- Artificial Intelligence Adoption and Implementation
Business Optimization
Business optimization involves CFG working with a single business unit, program, or service to map, analyze, and modernize a current process. This service allows CFG to conduct stakeholder interviews with internal and external subject matter experts, conduct process-focused mapping events with the business unit or program/service team, as well as provide a final set of recommendations for optimizing business operations in the identified area. The goal of business optimization is to increase efficiencey, reduce waste, and enhance the customer experience with Tennessee State Government.
Examples of business optimization:
- See Our Impact page for examples.
State department leaders seeking business optimization or strategy development consulting services should contact the CFG representative assigned to their department. A contact list for department assignments can be accessed on TeamTN.