In 2011, soon after he took office, Governor Haslam recognized the need for an office focused on operational improvement opportunities across all state departments. That is when the Office of Customer Focused Government was established. CFG works with each department to set goals, establish metrics to track progress, and identify opportunities to improve service at the lowest cost on a statewide level.
How do we do this? As the state's consulting office, CFG:
•Provides strategic and operational planning assistance
•Leads performance and process improvement management
•Evaluates and implement business solutions across state government
•Manages the Governor's Fellowship Program