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COVID-19 Campus & Financial Aid Information

COVID-19 Campus & Financial Aid Information

THEC is closely monitoring the evolving situation of COVID-19. As always, the safety and health of our employees and students are our highest priority. We will continue to evaluate the situation along with higher education partners, the Governor's Office, and the Tennessee Department of Health. The CDC recommends taking simple steps to avoid catching or spreading respiratory diseases, including COVID-19. These include covering your cough or sneeze, disinfecting commonly used surfaces, and thoroughly washing or sanitizing your hands. Call your doctor and stay home if you are sick. Get more information at The CDC has also provided information for administrators of higher education.

Department of Veteran Affairs Guidance

The Department of Veteran Affairs guidance for certification of GI Bill® benefits to approved institutions: 

3/21/2020, President Trump signed Senate Bill 3503: To authorize the Secretary of Veterans Affairs to treat certain programs of education converted to distance learning by reason of emergencies and health-related situations in the same manner as programs of education pursued at educational institutions, and for other purposes.

The new law provided guidelines regarding COVID 19. The VA provided FAQs as guidelines for schools to understand how to work with student veteran certifications for GI Bill® due to changes to school programs because of the COVID 19 virus.  See Department of Veterans Affairs link for details:   The VA is also compiling questions from SCOs.  If there are other general questions for the VA, please send your questions to and the questions will be compiled and forwarded to VA.

Information current as of 4/30/2020

Federal Financial Aid

HOPE Scholarship

Due to the current state of emergency related to the COVID-19 crisis, the Tennessee Student Assistance Corporation (TSAC) is suspending the rules that Tennessee colleges and universities use to report a student’s cumulative grade point average (GPA) for HOPE scholarship purposes.  This temporary suspension will provide institutions flexibility in calculating a student’s GPA when determining continuing eligibility for the HOPE Scholarship and other Tennessee Education Lottery programs. The intent of this modification is to provide relief to those students whose academic performance might otherwise suffer, potentially resulting in the loss of crucial scholarship funding. This waiver will be effective for the spring and summer terms of the 2019-2020 academic year.

Information updated on 3/26/2020.

The April 4, 2020 ACT Test has been rescheduled to June 13.  Students who have already registered for the April 4 test will receive an email with information about rescheduling for free.  Students MUST follow up on this - ACT will not automatically reschedule students.  To register for the ACT on June 13, 2020 or July 18, 2020, go to

For the purpose of the HOPE Scholarship program, TSAC will accept ACT composite scores from the June 13 or July 18 test dates for residents of Tennessee who will become entering freshmen at an eligible postsecondary institution in the fall of 2020.

For ACT updates due to COVID-19, go to

Information updated on 4/8/2020.

TN Promise

Due to current conditions surrounding the COVID-19 pandemic and out of an abundance of caution the Tennessee Higher Education Commission/Tennessee Student Assistance Corporation (THEC/TSAC) has made the decision to waive the July 1 community service requirement. A Tennessee Promise student enrolling at an eligible institution for the fall 2020 term will not be required to complete and submit community service to maintain eligibility.

THEC/TSAC will continue to monitor the impact from COVID-19 on our state to determine any additional accommodations which may become necessary in the fall semester and beyond.

If you have questions regarding this decision please contact

* Virtual Office Hours: Monday and Wednesday, 10:00 a.m. - 11a.m. CT  and Tuesday and Thursday, 1:00 p.m. - 2 p.m. CT


Changes in Enrollment

Financial Aid Call Center Contact Information

  • Local: 1.615.741.1346
  • Toll Free: 1.800.342.1663

Live Chat


When sending an email or live chat, do not include sensitive information such as your Social Security Number.

Testing Updates

  • ACT:  For ACT updates due to COVID-19, go to
  • SAT: Learn more information here
  • Advanced Placement Tests: Traditional face-to-face exam administrations will not take place. Students will take a 45-minute online free-response exam at home. Learn more information here
  • Dual-Enrollment- Dual Credit Exams - Verify with your institution if they are continuing with your dual enrollment courses, or if everything has now shifted onto online classes.  

TN Reconnect

THEC/TSAC is continuing to monitor the COVID-19 situation. Please visit this webpage to find the contact information of your Reconnect Navigator.

College Signing Day

Online Resources

  1. TN Achieves-Team meeting cancellations are happening across Tennessee. Learn about how you can maintain your eligibility for TN Promise. 
  2. Financial Literacy Resources-While you are working with your students to engage in effective educational practices outside of the classroom, the Tennessee Financial Literacy Commission is making sure you have access to our free financial literacy programs.  
  3. NEXT Guide- An online resource for seniors, as they navigate the next steps to college, career, and military service.  
  4. Explore interests inventories and then match up those interests to careers in high demand.  Explore all the Financial Aid options in Tennessee as well.   
  5. BigFuture- has pulled together interviews, resources, and lots of other great information on how to navigate the application process and find a career that works best.  
  6. Raise.Me- Ever wanted to get paid for doing the right thing in school and in the community?  Well, check out Raise.Me to research the schools in Tennessee and elsewhere.  
  7. Time for Payback- What are the hidden costs and challenges of your first year of college?  Play this virtual game to see what it really costs to thrive in college next year.
  8. Amazing Educational Resources :
  9. Shmoop- Online learning solutions in the form of creatively curated content.  Shmoop is offering free statewide support to teachers and students in grades 6-12.
  10. WideOpen School, powered by Common Sense from The Gates Foundation: