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COVID-19 Campus & Financial Aid Information

COVID-19 Campus & Financial Aid Information

THEC is closely monitoring the evolving situation of COVID-19. As always, the safety and health of our employees and students are our highest priority. We will continue to evaluate the situation along with higher education partners, the Governor's Office, and the Tennessee Department of Health. The CDC recommends taking simple steps to avoid catching or spreading respiratory diseases, including COVID-19. These include covering your cough or sneeze, disinfecting commonly used surfaces, and thoroughly washing or sanitizing your hands. Call your doctor and stay home if you are sick. Get more information at The CDC has also provided information for administrators of higher education.

The Department of Veteran Affairs guidance for certification of GI Bill® benefits to approved institutions: 

3/21/2020, President Trump signed Senate Bill 3503: To authorize the Secretary of Veterans Affairs to treat certain programs of education converted to distance learning by reason of emergencies and health-related situations in the same manner as programs of education pursued at educational institutions, and for other purposes.

The new law provided guidelines regarding COVID 19. The VA sent FAQs as guidelines for schools to understand how to work with student veteran certifications for GI Bill® due to changes to school programs because of the COVID 19 virus.  See associated FAQ PDF documents for IHL, NCD, and OJT/APP schools.  The VA is also compiling questions from SCOs.  If there are other general questions for the VA, please send your questions to and the questions will be compiled and forwarded to VA.

The VA scheduled webinars regarding these FAQs for March 26, 27 and 30.  VA sent information to SCOs and SAA for these webinars through separate emails.

Frequently Asked Questions

Federal Financial Aid

TN Promise

Due to the current state of emergency related to the COVID-19 situation, the Tennessee Higher Education Commission/Tennessee Student Assistance Corporation (THEC/TSAC) has made the decision to waive the April 1 community service requirement. A Tennessee Promise student enrolling at an eligible institution for the summer term will not be required to complete and submit community service to maintain eligibility for that term.

Furthermore, THEC/TSAC continues to monitor the impact from COVID-19 related to the July 1, 2020 community service deadline while our partnering organizations work to arrange alternatives for students.

If you have questions regarding this decision please contact

TN Reconnect

THEC/TSAC is continuing to monitor the COVID-19 situation. Please visit this webpage to find the contact information of your Reconnect Navigator.

TN Reconnect Resource Guide

Financial Aid Call Center Contact Information

  • Local: 1.615.741.1346
  • Toll Free: 1.800.342.1663

Live Chat


When sending an email or live chat, do not include sensitive information such as your Social Security Number.

Check out the free resources for schools and students below.  Our goal is to provide a list of free education resources to help schools, families, and students cope with school closures. 

  1. TN Achieves-Team meeting cancellations are happening across Tennessee. Learn about how you can maintain your eligibility for TN Promise. 
  2. Financial Literacy Resources-While you are working with your students to engage in effective educational practices outside of the classroom, the Tennessee Financial Literacy Commission is making sure you have access to our free financial literacy programs.  
  3. NEXT Guide- An online resource for seniors, as they navigate the next steps to college, career, and military service.  
  4. Explore interests inventories and then match up those interests to careers in high demand.  Explore all the Financial Aid options in Tennessee as well.   
  5. BigFuture- has pulled together interviews, resources, and lots of other great information on how to navigate the application process and find a career that works best.  
  6. Raise.Me- Ever wanted to get paid for doing the right thing in school and in the community?  Well, check out Raise.Me to research the schools in Tennessee and elsewhere.  
  7. Time for Payback- What are the hidden costs and challenges of your first year of college?  Play this virtual game to see what it really costs to thrive in college next year.
  8. Amazing Educational Resources :
  9. Shmoop- Online learning solutions in the form of creatively curated content.  Shmoop is offering free statewide support to teachers and students in grades 6-12.

Math Resources


Foreign Languages

Social Studies/History


Arts and Culture


  • ACT- April 4, 2020 Test has been moved to June 13; students who have already registered for the April test will receive and email with information about free rescheduling.  Students MUST follow up on this-ACT will not automatically reschedule students.  More Information is available here
  • SAT: May 2, 2020 test is canceled.  March 28 make up test is also canceled. Learn more information here
  •  Advanced Placement Tests: Updates scheduled to be posted March 20; currently planning to maintain AP schedules for schools that are open on May 4-8 and May 11-15; late testing scheduled for May 20-22, 2020.  Learn more information here
  • Dual-Enrollment- Dual Credit Exams- Verify with your institution if they are continuing with your dual enrollment courses, or if everything has now shifted onto online classes.  

Campuses across the great state of Tennessee are working hard to meet students' needs and support the completion of degrees.  Coronavirus has presented an immense challenge to stay on top of these constantly changing conditions.Stay updated by following along at the TN HIgher Education Commission' Covid-19 Update page.