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Department of Safety & Homeland Security Announces New Driver License System to Improve Efficiency

Thursday, March 19, 2015 | 08:35am

NASHVILLE --- The Tennessee Department of Safety and Homeland Security today announced the implementation of a new statewide driver license system that will increase efficiency at state driver services centers. This is the first major upgrade to the state’s driver service system in 30 years.

The new system, referred to as A-List, launched statewide February 17 on time and within budget.

The A-List driver license system has reduced or, in some cases, eliminated paperwork for driver license examiners and has increased automation of what were previously manual processes. Examiners now utilize a single, web-based interactive screen, as opposed to moving between multiple displays in the previous system.

“This new system allows driver license examiners to process transactions more efficiently and effectively and interface with modern technology that did not exist 30 years ago,” Commissioner Bill Gibbons said. “The new features will help us improve service and reduce wait times at driver services centers, which have been top priorities under this administration,” he added.

The A-List driver license system also increases online driver services. In addition to renewing or replacing driver licenses, citizens may now visit www.tn.gov/safety  to:

  • Pay reinstatement fees and obtain reissued driver licenses after reinstatement, if eligible;
  • Schedule road skills tests (while prohibiting duplicate appointments scheduled by the same person, which has increased wait times in the past);
  • Add emergency contact information;
  • Receive electronic communications from the department via text messages or e-mail; and
  • Start the driver license application online before visiting a driver services center (for citizens who have relocated to Tennessee).

Additionally, the A-List system is more secure and reduces the potential for customer and employee fraud. For example, A-List determines the types of licenses or classifications for which a customer qualifies and will only allow those types of transactions.  It also prevents duplicate social security numbers from being entered into the system.

“Our driver license examiners have provided positive feedback on use of the new system. We believe it will vastly improve our processes at the driver services centers and help us provide better customer service,” Assistant Commissioner Lori Bullard said.  Bullard oversees the department’s Driver Services Division.

The department offers various options for citizens to renew or replace driver licenses. In addition to online services available at www.tn.gov/safety, Tennessee residents can renew or replace licenses by mail, at one of the many driver license self-service kiosks across the state, or at a one of the department’s county clerk partners. For information on these options and locations, visit http://tn.gov/safety/dlmain.shtml.

The Tennessee Department of Safety and Homeland Security’s (www.TN.Gov/safety) mission is to serve, secure, and protect the people of Tennessee.

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Safety & Homeland Security | Press Releases