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Tennessee Department of Safety & Homeland Security Consolidates Hickory Ridge Reinstatement Center

Monday, November 17, 2014 | 05:58am

NASHVILLE --- The Tennessee Department of Safety and Homeland Security today announced that the Hickory Ridge Reinstatement Center, located inside the Hickory Ridge Mall, will merge with the East Shelby Drive Driver Services Center located at 3200 East Shelby Drive in Memphis.  The merger comes as part of an overall effort to improve effectiveness and efficiency with the state’s driver license services    

The Hickory Ridge Reinstatement Center will cease all operations effective at the close of business on Wednesday, November 26. After that date, citizens who need to reinstate their driving privileges after a revocation or suspension must visit the driver services center on East Shelby Drive. 

“After reviewing the volume of customers at the reinstatement center, the Hickory Ridge location ultimately did not meet our needs to provide the best customer service possible,” Commissioner Bill Gibbons said. “The facility at East Shelby Drive has both the staff and the space to handle reinstatement transactions, which typically take longer than other services. We will use our existing resources to provide the most efficient and effective ways to service the citizens of Shelby County,” he added.

The East Shelby Drive facility will continue to operate as a full-service driver service center, handling standard transactions, such as license renewals and the issuance of licenses to new drivers, new residents, and those who need replacements due to licenses being lost or stolen.

The East Shelby Drive center will operate from 8:30 a.m. until 5:00 p.m., Monday through Friday. (All state offices, including driver service centers will be closed on Thursday, November 27 and Friday, November 28 for the Thanksgiving holiday.)

Gibbons noted that the department will continue to evaluate its options in order to improve its level of service to citizens.

The Tennessee Department of Safety and Homeland Security’s (www.TN.Gov/safety) mission is to serve, secure, and protect the people of Tennessee.

Safety & Homeland Security | Press Releases