Department of Safety & Homeland Security Issuing Replacement Driver Licenses as Result of Printing Error

NASHVILLE--- The Tennessee Department of Safety and Homeland Security announced Friday that it had mailed replacement driver licenses to some new teen drivers who recently received licenses that contained incorrect information due to a printing error. The department’s state identity card vendor, MorphoTrust USA, made the printing error on some cards manufactured in December 2012 and January 2013. The cards were only issued to new drivers under age 18 who visited the state driver service centers in Dickson, Gallatin, and Springfield. The error affects 1,053 drivers.

The error includes incorrect dates printed on the license cards.  This incorrect information affects the security of the cards.  The department is asking that the driver licenses be returned in a self-addressed stamped envelope provided by MorphoTrust.  The vendor must account for all misprinted cards for quality purposes. The misprinted cards will be securely destroyed.

Letters explaining the misprint were sent with the replacement licenses. The letters were addressed to the parents or guardians of the drivers, since the drivers are minors under the age 18.  

“While this is an unfortunate situation, we do know exactly who received the misprinted licenses and we are able to contact those individuals and their parents directly to quickly resolve the problem,” Commissioner Bill Gibbons said.

The Tennessee Department of Safety and Homeland Security’s (www.TN.Gov/safety) mission is to ensure that our state is a safe, secure place in which to live, work and travel; enforce the law with integrity; and provide customer-focused services professionally and efficiently.

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