Wireless/VOIP Contacts
Wireless and VoIP - Network Operations Centers / Subscriber Assistance
Listed below is a revised list of the trouble reporting centers for various wireless and VoIP service providers or related service provisioning agencies. Numbers shown in boldface type represent a change since the last bulletin.
Notify the NOC to report misrouted calls, outages or service interruptions. To request help with tracing a call, or for routine inquiries, you may contact the carrier(s) below directly.
Please notify the TECB Chief of 911 Technical Services if you discover errors with this list at 615-253-3705. For a complete listing of numbers, go to cid.nena.org.
| Company | NENA ID(s) Shown on ALI display |
Provisioning Company |
Phone Number for Network Related Problems (Misrouted Calls, etc.) |
Phone Number for Subscriber Issues (trace, etc.)**** |
|---|---|---|---|---|
| Advantage*** ( DTC) | ADVG | TCS | 615-464-2355 | |
| Alltel*** (owned by Verizon) | ALLTEL/ACIW | Intrado | 800-852-2671 | |
| AT&T Mobility (New Cingular Wireless) | ATTMO | TCS | 800-635-6840 Option 4 | 800-635-6840 |
| Cellular South | CSPIR | 601-941-2882 | ||
| Charter (VoIP) | CHTR | 866-229-0111 then Option 2 | ||
| Charter (non-VoIP) | 888-706-7089 | 866-248-7662 #3 |
||
| ClearTalk*** (NTCH) (Inspiris) (SI Wireless) (Mobile Nations) | (CANCELLED) | Intrado | 618-351-9050 | |
| Comcast (VoIP) | CMCST | Intrado | 800-839-6707 | 877-249-7306 |
| Compass (VoIP) | N/A | Not applicable | 800-959-3749 (TCS for now) | |
| Cricket*** (aka LEAP) | LEAP | TCS | 866-688-6058** | |
| DeltaCom (EarthLink) | DLT | 800-374-2350 | ||
| Frontier (VoIP) | CZNE | Intrado | 866-257-9083 | |
| Frontier(Wireless issues–stand-alones) | CZNE | Intrado | 800-469-6519 | |
| Intrado (Wireless issues) | ICOMM | Not applicable | 800-514-1851 Option 1 | |
| Intrado (VoIP issues) | TRDO | Not applicable | 800-514-1851 Option 1 | |
| Intrado (ALI link problems – standalone PSAPs only) | Not applicable | Not applicable | 720-494-6633 | |
| Level 3 / ACN (VoIP) | HTJ | TCS | 877-453-8353 Option 3 | |
| Nextel*** Boost Mobile | NXTL | Intrado | 866-398-3284 | |
| Onstar | Not applicable | 866-866-5006 | ||
| SI Wireless (Ericsson) | SIW | 618-351-9050 | ||
| Sprint/Nextel*** | SPPCS | Intrado | 866-398-3284 | 888-877-7330 |
| Suncom / Triton | SCOM | Intrado | 866-783-9557 | |
| TCS (Wireless & VoIP) | TCS | Not applicable | 800-959-3749 | |
| T-Mobile (Power-Tel) | TMOB | T-Mobile | 866-783-9557 | 973-292-8911 |
| Time Warner(VoIP)* | TWCBL | Intrado | 877-777-2263 | |
| Tracfone (and SafeLink, Net10 & StraightTalk) | 800.820.8632 | |||
| US Cellular (Eloqui) | USCC | Intrado | 800-510-6091 | 630-875-8270 Opt. 1 |
| Verizon*** | VZW | TCS | 800-852-2671 | 800-451-5242 |
| Verizon Business (VoIP type services) | MCI | 800-333-9873 | ||
| Virgin Mobile (Prepaid Service) | 866-398-3284 | 877-856-7504** | ||
| Vonage (VoIP) | VNAGE | TCS | 866-293-5674 | |
| WK&T (formerly Yorkville & West KY)*** | YTC, YCI | TCS | 731-643-6121 | 270-492-1000 |
| XO Communications | XO | 866-966-8975 | 800-464-4402 |