Family Assistance - Questions

How can I report an address change (or other change to my case)?

Please send us an email (form below).

If possible, be prepared to provide your case number and/or Social Security Number to the DHS Representative so that they can quickly access your case information.

What is the status of my case?

To check the status of your case, You could first try our  CaseConnect app. If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).

Otherwise, send us an email (form below).

If possible, be prepared to provide your case number and/or Social Security Number to the DHS Representative so that they can quickly access your case information.

Why has my caseworker not called for my interview?

Please send us an email (form below).

If possible, be prepared to provide your case number and/or Social Security Number to the DHS Representative so that they can quickly access your case information.

Why are my benefits not on my card today?

To check to see if your benefits are open, try our new CaseConnect app. If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).

Otherwise, please send us an email (form below).

If possible, be prepared to provide your case number and/or Social Security Number to the DHS Representative so that they can quickly access your case information.

How can I apply for benefits?

You can apply by submitting an application online, visit your local county office, or download and print an application (English, Spanish, Arabic, and Somali) and mail the application to your local office. You can have an application mailed to you. It is important that you file an application as soon as possible since your benefits may go back to the date of your application. If you have received benefits in another state benefits will not go back to the date of application. Once the local county office receives your application, they will then schedule an appointment within 7-10 days. If you have not received a reply within that time, please contact the Family Assistance Service Center at 1-866-311-4287 or 615-743-2000.

How can I request an application/SR Form?

Please send us an email (form below).

Have you received my application/verification?

To check the status of your case/application, You could first try our new CaseConnect app. If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).

Otherwise, please send us an email (form below).

If possible, be prepared to provide your case number and/or Social Security Number to the DHS Representative so that they can quickly access your case information.

How can I reschedule my appointment?

Please contact the Family Assistance Service Center at 1-866-311-4287 or 615-743-2000 to speak with a DHS Representative prior to the time of your appointment.

What can I do if I think my case is wrong?

Please contact the Family Assistance Service Center at 1-866-311-4287 or 615-743-2000 to speak with a DHS Representative or send us an email (form below).

What can I do if I have a complaint?

Please call the Family Assistance Service Center at 1-866-311-4287 or 615-743-2000.

 

Still Have A Question? Try Chatting With A Representative

 

You can also send us email. Please review the FAQ's. The FAQ's may answer your question. 

Frequently Asked Questions:

Family Assistance - SNAP (Food Stamps) and TANF (Families First)
 

Getting a SNAP (Food Stamps) or TANF (Families First) application

To pick up an application at the county office, please use the Family Assistance Office locator to locate your county office. You can also have a friend or relative pick up an application and bring it to you.

To have an application mailed to you, please call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000. You can also use the Family Assistance Office locator to contact your county office. It is important to confirm that the office has your correct address.

To print an application at home, please access the online application in English, Spanish, Arabic, and Somali. Once you print your application, fill out the information to the best of your knowledge and provide the completed application to your county office by mail, fax, or in-person. Please use the Family Assistance Office locator to locate the address and/or fax number of your county office.

Appointment times

If you missed your appointment and were asked to reschedule, please call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000 as soon as possible.

If you would like to change your appointment time, please call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000 prior to your appointment time.

If your appointment time arrived and you did not receive a phone call, there may be an issue with your appointment time. To check the status of your appointment, please use the Family Assistance Office locator to contact your county office. You can also call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000.

Checking SNAP (Food Stamps) or TANF (Families First) case status

To check the status of your case, you may use CaseConnect, or you may call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000. If possible, be prepared to provide your case number and/or Social Security Number to the phone representative so that they can quickly access your case information.

If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).

Additionally, you may also use the Family Assistance Office locator to contact your county office.

Confirming verification status

Your case manager has up to 10 days to process your verifications. To check whether or not your case manager received and processed your verifications, please call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000.

Reporting a lost, damaged, or stolen EBT card

To get a new EBT card ordered, please call the EBT Customer Service Center at 1.888.997.9444. It is important to confirm that the address they have listed for you is correct.

Changing your address/transferring your case

To change your address or transfer your case, please call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000. It is important to confirm that the office has your correct address.

Additionally, you may also use the Family Assistance Office locator to notify your county office.

What happens to your SNAP (Food Stamps) or TANF (Families First) benefits after moving out of Tennessee

If you no longer live in the state that issues your benefits, you need to report your move to your county office. You are no longer eligible to continue receiving benefits from Tennessee if you move; however, you can still use any EBT benefits that remain on your card.

To provide feedback about SNAP or Families First, please call the Family Assistance Service Center at 1.866.311.4287 or 615.743.2000.

To provide feedback about your EBT card, please call the EBT Customer Service line at 1.888.997.9444.