MyTN Data Policy
This data policy document outlines our practices regarding the collection and use of data within the MyTN application. A user account is not needed in order to access the MyTN app or the majority of services contained within, however, some services do require both a user account as well as personal information for the purpose of identity verification.
Data Collection & Usage
When creating a MyTN account, users will be required to provide the following information at a minimum:
- First Name
- Last Name
- Email Address
- Phone Number
- Password
Email verification is required in order to create a new account. Once complete, the user will be able to access and make changes to their account profile. While users can optionally submit additional personal information to fill in their profile, some services require the verification of the user’s identity and may request one or more of the following:
- Date of Birth
- Address
- Driver’s License (number & state of registration)
MyTN also requires two-factor authentication (2FA) when logging in, which can be performed via e-mail, text message, or voice call. After first login, the process can be simplified if the user’s device supports biometrics (e.g. Touch ID, Face ID, etc.).
Additional data is also collected anonymously from the user’s device for the purpose of analytics tracking:
- City of use
- Device type
- Device software version
- App usage (pages viewed, date and time of access, etc.)
Data Retention
Data related to user accounts will be retained for as long as the user account remains active, however, MyTN does allow users to delete their account. The ‘Delete My Account’ option can be selected from the bottom of the user’s profile page. If a user chooses to delete their account, all user data is deleted.
