Kayla Heggie

Kayla Heggie

Director, Business Process Improvement

Email

Kayla Heggie serves as the Director of Business Process Improvement at the State Fire Marshal’s Office (SFMO), a role she undertook in June 2022. With a background in customer service and management in the automotive industry, Kayla has built a career focused on enhancing customer experiences and driving operational efficiency through technology and process improvement.

Kayla is a graduate of the University of Memphis, where she earned her Bachelor's Degree in Political Science and a minor in Spanish. Her academic foundation has equipped her with a strong understanding of organizational systems and effective communication across diverse audiences. In addition to her education, in 2024, she proudly completed the LEAD Tennessee program, a distinguished statewide leadership development initiative.

Outside of work, Kayla enjoys life with her husband, Cannon, whom she married in 2017 and their 3 year old son, Carson. In her free time, she loves watching sports—especially Carson’s tee ball team and the Tennessee Titans.