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In Person Training Schedule

PSAP Management
Date Time Class Name Location Registration Capacity
27 - 29 July 8:30 – 4:30 (eastern) NENA 9-1-1 Center Supervisor Course Knox County ECD,
Class Full 30 Persons
24 Aug 8:30 – 4:30 (eastern) NENA Comm Center Staffing Workshop Lenoir City PD,
Lenoir City
30 Persons
5 - 7 Oct 8:30 – 4:30 (central) NENA Communications Training Officer Course Dickson County Emergency Communications,
Register NOW 30 Persons

Course Descriptors

The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template is provided by Agency360 Public Safety Software ( for all attendees.

This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated, refreshed skills that will further their careers.

Using a combination of lecture and practical exercises, students will learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills, and tips for their toolbox.