Skip to Main Content

In Person Training Schedule

PSAP Management
Date Time Class Name Location Registration Capacity
16 May 8:00 – 4:30 (central) NENA Recruit, Hire, Retain, & Promote for Success Franklin Register NOW 35 persons
23 Aug 8:00 – 4:30 (central) NENA Recruit, Hire, Retain, & Promote for Success Memphis Register NOW 35 persons
7 - 9 Oct 8:00 – 4:30 (eastern) NENA Advanced Telecommunicator Certificate
(see class description)
Chattanooga Register NOW 35 persons

Course Descriptors

The NENA Center Training Officer (CTO) Program
provides you with the proper framework to train your new employees, which leads
to better performance and higher retention rates. The course covers proper
documentation of performance, evaluation of performance, setting milestones,
and developing a plan for trainee success. CTO software with the exclusive NENA
Daily Observation Report template is provided by Agency360 Public Safety
Software ( for all attendees.

This course provides a roadmap to writing job
descriptions, expanding your candidate pool, putting processes in place to make
the right hiring decisions overcoming the challenges that lead to employee
turnover, and developing your highest achievers into leaders.

The NENA Advanced Telecommunicator Certificate Course is comprised of three separate one-day offerings: Advanced Fire/EMS Dispatch, Enhanced Caller Techniques, and Advanced Police Dispatch.  Agencies may choose to attend all three days -OR- any single day offering.  
If a student would like to obtain the NENA Advanced Telecommunicator Certificate, the student must attend ALL three days.
All single day registrations must be completed individually. See registration link for individual class descriptions.