- ADULT PROTECTIVE SERVICES
Hotline to Report Abuse or Neglect: 1-888-APS-TENN or 1-888-277-8366
Secure Website to Report Abuse or Neglect: https://reportadultabuse.dhs.tn.gov/
Office hours 8 a.m. to 4:30 p.m., Monday - Friday. After-hours calls are returned the next business day.
If this is an emergency after office hours, please call 9-1-1.
- HUMAN SERVICES FRAUD HOTLINE
Human Services Fraud Hotline: 1-800-241-2629
or in the Nashville area: (615) 741-7445
Please contact the hotline, if you know or suspect someone fraudulently received or used any DHS service or program, including Families First, Food Stamps (SNAP), Medicaid, Child Care or Vocational Rehabilitation.
- PUBLIC INFORMATION AND LEGISLATIVE OFFICE
For media and press inquiries: (615) 313-4707
- APPEALS & HEARINGS
To file an appeal call: 1-866-311-4287
or fax: 1-866-355-6136
For information call: 1-866-322-5638
This Division receives appeals and conducts fair hearings for applicants and clients who believe they did not receive the services and/or benefits from the Department of Human Services to which they are entitled.
- CHILD SUPPORT
Child Support Offices
Contact the local child support office in the county where you reside, if you are interested in learning more about the services available to you, completing an application for child support services, or if you have questions regarding your existing child support case.
Child Support Disbursement Unit: (615) 253-4394 (local) or 1-800-838-6911 (toll free)
Paternity Acknowledgement Program Hotline: 1-800-457-2165 (toll free)
Tennessee Child Support Employer Line (615) 313-5516 (local) or 1-800-446-0814 (toll free)
- FAMILIES FIRST (TANF), FOOD STAMPS (SNAP) RELATED ISSUES
Family Assistance Service Center : 1-866-311-4287
or in the Nashville area: (615) 743-2000
Calls are answered 7:00 a.m. to 5:00 p.m. Central Time, Monday thru Friday.
For out of state verifications, please fax: (615) 687-5535.
Food Stamp Program: Electronic Benefit Transfer (EBT): 1-888-997-9444
- REHABILITATION SERVICES
Blind and Visually Impaired : 1-800-628-7818 (in Tennessee Only)
Deaf and Hard of Hearing : TDD – TTY# 1-800-270-1349 (in Tennessee Only)
Disability Determination Services : 1-800-342-1117
or in Nashville area (615) 743-7300
or TTY# 1-877-210-0008
or in Nashville area (615) 253-1510
Please call for the status of a pending disability claim.
Tennessee Technology Access Program : 1-800-732-5059
or in Nashville area (615) 313-5183
or TTY# (615) 313-5695
Vocational Rehabilitation Services : (615) 313-4891, TTY# (615)313-5695 or
TTY# (long distance) 1-800-270-1349
- CHILD & ADULT CARE
Child & Adult Care Complaint Hotline: 1-800-462-8261
- COMMUNITY SERVICES
Community Services Block Grant Program Specialist: (615) 313-5451 or (615) 313-4766
- GENERAL ADMINISTRATION
DEPUTY COMMISSIONER, PROGRAMS & SERVICES - Cherrell Campbell-Street
DEPUTY COMMISSIONER/GENERAL COUNSEL, OFFICE OF GENERAL COUNSEL - Gena Lewis
DEPUTY COMMISSIONER/CHIEF OPERATIONS OFFICER - Tony Mathews
INSPECTOR GENERAL - Todd McKinney
ASSISTANT COMMISSIONER, APPEALS & HEARINGS - Barbara Broersma
ASSISTANT COMMISSIONER, FAMILY ASSISTANCE & CHILD SUPPORT - Charles Bryson
ASSISTANT COMMISSIONER, PUBLIC INFORMATION AND LEGISLATIVE OFFICE - Stephanie Whitt
ASSISTANT COMMISSIONER, QUALITY IMPROVEMENT & STRATEGIC SOLUTIONS - Petrina Jones-Jesz
ASSISTANT COMMISSIONER, COMMUNITY & SOCIAL SERVICES - Joyce Turner
ASSISTANT COMMISSIONER, REHABILITATION SERVICES - Amanda Johnson
- COMMISSIONER’S OFFICE
For other questions about our programs and services, please visit our Frequently Asked Questions page.
If you require any additional assistance that is not covered above, please call Customer Service at 615.313.4700 or fill out a Customer Inquiry Form.