Issues During Certification
Where's My Money?
After a successful certification, benefit payments may take up to 3 business days.
For example: If you certified Tuesday, pending approval, you will receive your benefit payment on Friday.
As you no longer utilize a PIN for Unemployment access, you are required to create a username and password. If you have misplaced these credentials, you may recover your account by clicking the "Forgot Username/Password" link listed within the login panel. Answer the prompted questions and you're on your way to managing your Unemployment account.
Failure to Report Earnings
Earnings must be reported during weekly certification. Wages are reportable the week in which they are earned, regardless of when they are paid.
Perhaps you've received messaging that your weekly certification has been disqualified, raising concern as you've previously certified with no interruptions. As we've migrated to our new system, a few instances have been identified as possible issues. Please reach out to us for review of your individual case.
Starting Too Late
It is imperative to certify each week you are unemployed due to a lack-of-work. If one weekly certification is missed, you will be locked out of your account and have to reopen your claim by filing on Jobs4TN again.
Answering Questions Incorrectly
Certification questions are a weekly verification that you are eligible for unemployment so certain answers can stop your benefit immediately. While the system asks to verify that an answer is correct, claimants often rush the process and interrupt their benefits by mistake. It may be helpful to review the questions, and understand what each is asking before certifying for the first time.
Stopping Too Late...Now You Owe Us Back.
When you go back to work, you report your new earnings during certification which will stop your claim( or simply stop certifying). Earnings are reportable when you actually work, not when you are paid. An example would be if you worked eight hours Monday at 10 dollars an hour. When you certify Sunday, you must report 80 dollars even though you won’t get actually receive the paycheck for that earned money until later.
If you receive a benefit and unreported wages at the same time, the department will request a refund. This is called an overpayment. If not paid back promptly, the balance can be deducted from your tax return, or taken from future unemployment benefits.
If you have encountered an issue during your certification and need assistance, please complete the Request Assistance form.