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Course Outline

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  • Introduction to the Tennessee Department of Veterans Services
  • Role of an Advocate
  • Customer Service: Everything Veteran
  • Tennessee State Veterans Cemeteries
  • Tennessee State Veterans Homes
  • Tennessee State Benefits
  • Overview of the United States Department of Veterans Affairs
  • Introduction to Veterans Law
  • Duty to Assist: The Development Process
  • Characterization of Discharge
  • Claims & Issues
  • Fully Developed Claims and Decision Ready Claims
  • Dependents
  • Pension
  • Special Issue Claims
  • Burial Benefits & Death Claims
  • Practicum & Review
  • Appeals Process
  • Appeals Practicum & Review
  • VA Healthcare
  • VA Insurance Programs
  • Practicum & Review
  • Education Benefits
  • VA Loan Guaranty
  • VA Fiduciary
  • Incarcerated and Fugitive Veterans
  • Practicum & Review
  • Mid-Term Exam
  • Working with Veterans
  • Women Veterans
  • Interviewing Skills
  • Interviewing Skills Lab
  • Practicum & Review
  • VetraSpec Lab
  • Practicum & Review
  • VetraSpec Lab
  • Practicum & Review
  • VetraSpec Lab
  • Practicum & Review
  • Photographs
  • Final Exam
  • Graduation
  • Fingerprints at VA Regional Office