Phase II: Educate

Expected timeline: 60 days before First Renewal Month

Phase II will begin 60 days before the federal government lifts the Public Health Emergency. TennCare will continue to encourage members to update contact information, report any changes in circumstances, as well as check for upcoming renewal packets that may come through regular mail for cases that cannot be auto-renewed using existing data sources, including SNAP eligibility.

Our health plans, community partners, and providers are critical messengers. They are trusted leaders in their communities and have frequent interactions with members. These stakeholders can help reach at-risk or hard-to-reach members. Our goal in Phase II is to help members remember to open all mail from TennCare and continue to update all contact information.

Providers and advocates can help our members take steps to get ready now by making sure TennCare members receive important paperwork. Help us make sure that a member’s mailing address and phone number is up-to-date. Members can make updates:

Review your TennCare Access Portal account before renewals begin and reach out if you have any questions.

The TennCare Access Portal helps TennCare provider organizations and facilities assist their clients with health care coverage through TennCare and CoverKids. Depending on the type of provider you are (Hospital, the Department of Health, Nursing Facility, or Health Plan), and your TennCare-approved access, you can submit applications for presumptive eligibility, add newborns to a mother’s case, submit admit or discharge forms for long-term care, complete financial reassessments for Institutional Medicaid, complete annual renewals, or apply for TennCare Medicaid, CoverKids, and a Medicare Savings Program. Partners may use the MyTennCare Partner Portal to complete actions on behalf of their clients.

Additional Resources:

Check back during Phase II to see additional resources

Poster (Check back during Phase II)

Renewal Flyer (Check back during Phase II)

Phase II Social Media Toolkit (Check back during Phase II)