Phase I: Plan

TennCare is now in Phase III & IV. For more information visit the Phase III page and Phase IV page.

Phase I encourages members to provide updated contact information, including their name, address, phone number, and email address, to TennCare by calling 1-855-259-0701, using the TennCare Connect app, or visiting TennCare Connect. Updating contact information will help members stay informed and receive important information about keeping their TennCare and CoverKids benefits.

Members can update their information on TennCare Connect by calling 1-855-259-0701, using the TennCare Connect app, or accessing their online account at TennCareConnect.tn.gov.

During the planning phase, TennCare has requested flexibilities from the Centers for Medicare & Medicaid Services (CMS) to facilitate the renewal process. The temporary flexibilities approved by CMS for Tennessee during the “unwinding” period are:

  • Renew certain individuals’ eligibility for TennCare based on supplemental nutritional assistance program (SNAP) eligibility (Targeted SNAP Strategy) = SNAP Match Flexibility
  • Enroll certain individuals in TennCare based on supplemental nutritional assistance program (SNAP) eligibility (Targeted SNAP Strategy) = SNAP Enrollment Strategy
  • Enroll certain individuals in TennCare and renew certain individuals’ eligibility for TennCare based on temporary assistance for needy families (TANF) eligibility (Targeted TANF Strategy) = TANF Match Flexibility
  • Ex parte renewal for individuals with no income and no data returned (Beneficiaries with No Income Renewal) = Zero Income Flexibility
  • Ex parte renewal for individuals with low income and no data returned (Beneficiaries with Income At or Below 100 Percent FPL Renewal) = Low Income Flexibility
  • Facilitating renewal for individuals with no asset verification system (AVS) data returned within a reasonable timeframe (Streamlined Asset Verification) = Asset Verification System Flexibility
  • Partnering with health plans to update member contact information (MCO Beneficiary Contact Updates) = MCO Contact Flexibility
  • Use of United States Postal Service (USPS) returned mail to update member contact information (USPS Contact Updates) = USPS Contact Flexibility
  • Extended timeframe to take final administrative action on fair hearing requests (Fair Hearing Timeframe Extension) = Fair Hearing Timeframe Extension
    • UPDATE:  The approval letter related to this flexibility specifies that this flexibility will only be implemented if certain conditions are met. Due to one of these conditions being met (the state having requests for fair hearings that were received 70 or more days ago), TennCare will implement this flexibility effective February 1, 2024.
  • Permit managed care plans to provide assistance to enrollees to complete and submit renewal forms = MCO Renewal Support
  • Permit the designation of an authorized representative for the purposes of signing an application or renewal form via telephone without a signed designation from the applicant or beneficiary = Authorized Representative Designation
  • Reinstate eligibility back to the date of termination for individuals who were disenrolled for procedural reasons who were subsequently redetermined eligible for Medicaid within 90 days = Reconsideration Flexibility
  • Temporarily suspend the requirement to cooperate with the Medicaid agency in establishing the identity of a child's parents and in obtaining medical support = Medical Support Cooperation Flexibility
  • Temporarily suspend the requirement to apply for other benefits = Applying for Other Benefits Flexibility

How You Can Help:

Our health plans, community partners, and providers are critical messengers. They are trusted leaders in their communities and have frequent interactions with members. These stakeholders can help reach at-risk or hard-to-reach members. It is important to partner with them so that members receive accurate information from people they know and trust. Our goal in Phase I is to ensure TennCare members update the information on their TennCare accounts. To prevent a gap in health care coverage, TennCare will need to send the renewal package to the correct mailing address. While members are required to update their mailing address 10 days after moving, oftentimes this step is missed.

Providers and advocates can help our members take steps to get ready now by making sure TennCare members receive important paperwork. Help us make sure that a member’s mailing address and phone number is up-to-date.

Members can make updates: