Driver Services Online
e-Services
The e-Services portal allows customers to renew or duplicate a license, change an address, take practice tests & more online through your mobile device or computer.
Live Wait Times
View waits times at Driver Services Centers across the state. Wait times are estimated. For the most efficient service, please make an appointment.
E-Tickets
Customers without an appointment may request an E-Ticket to virtually place themselves in line up to to two hours before arriving at a Driver Services Center when tickets are available.
Driver License Knowledge Test Online
Teenagers 15 to 17 years seeking to obtain their driver's license who are required to take a written test can now take that test online under the proctor's supervision via PID (Proctor IDentification) App.
Appointments
Appointments are available at select Driver Services Centers for Driver Services transactions including Knowledge Tests and Reinstatements.
The following are available through e-Services:
- New Tennessee Resident & New Driver License Application
- Driver License or CDL Renewal
- Driver License or CDL Duplicate
- CDL Medical Certification Renewal
- Change of Address
- Schedule a Road Skills Test Appointment
- Submit Reinstatement Documents
- Pay Reinstatement Fees
- Reissue After Reinstatement
- Advance a GDL License
- Driver License Practice Test
- Driving History / MVR
- Reprint Confirmation
- Submit an Owner Operator Report
- Manage Emergency Contacts
Expand the appointment type for the service needed and read the information and instructions carefully before continuing.
Driver Services Appointments are only available at select Driver Services Centers. Appointment type may vary per location. Road test appointments are available at all locations, except at the Express Driver Services Centers (Nashville – Downtown Express or Memphis – Bartlett Express).
Road skills test appointments MUST be made in the e-Services portal. To make an appointment, click the button below and enter the required driver information.
Any unlicensed driver visiting a Driver Services Center to take a skills/road test, must be accompanied by an individual, age 21-years-or-older, with a valid driver license.
Tennessee law does not allow a person to operate a motor vehicle unless the person has a valid driver license for the type or class of vehicle being driven. T.C.A. § 55-50-301.
If an unlicensed driver visits the center and is not accompanied by licensed driver, the individual will not be allowed to proceed with the test.
Customers can schedule an appointment for knowledge tests including driver’s permit tests at select full-service Driver Services Center. Scheduling an appointment allows a customer to be served at a Driver Services Center on a specific day and time.
To make a knowledge test appointment including driver’s permit tests, select Knowledge Test Appointment for service type.
- A valid email address and valid phone number are required to schedule an appointment.
- First-time applicants should complete the Driver License Application before visiting the center. To complete the application in the e-Services portal, click here.
- You should arrive at the Driver Services Center 15 minutes prior to your scheduled appointment time. If you are late to your appointment, it is subject to cancellation and we will make service available to you as a walk-in customer.
- If you make an appointment, you do not need to request an E-Ticket.
Customers can now schedule an appointment for Driver Services at select Driver Services Center. Scheduling an appointment allows a customer to be served at a Driver Services Center on a specific day and time. To make a driver services appointment, select Driver License Appointment for service type.
Services eligible for Driver License Appointment:
- REAL ID
- Renewals - Driver License, CDL, ID, Permit, Handgun Carry Permit
- Duplicates - Driver License, CDL, ID, Permit, Handgun Carry Permit
- Handgun Carry Permit application
- New or Returning Resident - Fill out Driver License application in the e-Services portal before arriving at a center.
- Name Change
- Identification License
Appointment information:
- A valid email address and valid phone number are required to schedule an appointment.
- You should arrive at the Driver Services Center 15 minutes prior to your scheduled appointment time. If you are late to your appointment, it is subject to cancellation and we will make service available to you as a walk-in customer.
- If you make an appointment, you do not need to request an E-Ticket.
Customers can now schedule an appointment for driver license reinstatement services at select Driver Services Center that offer reinstatement services. Scheduling an appointment allows a customer to be served at a Driver Services Center on a specific day and time. To schedule a reinstatement appointment, select Reinstatement Appointment for service type.
- A valid email address and valid phone number are required to schedule an appointment.
- You should arrive at the Driver Services Center 15 minutes prior to your scheduled appointment time. If you are late to your appointment, it is subject to cancellation and we will make service available to you as a walk-in customer.
- If you make an appointment, you do not need to request an E-Ticket.
At a Driver Services Center:
CDL skills tests can be scheduled for any of the Commercial Driver License Road Skills Test locations across the state by calling 615-502-4179 between the hours of 8 a.m. and 4:30 p.m. CST Monday through Friday.
At a certified third party program participant:
Click here to view a current list of certified CDL third party testing program participants. Testing should be scheduled directly through the certified CDL third party testing program participant using the information provided on the list. CDL skills tests administered by certified CDL third party program participants may include additional fees or costs for the skills tests.
If you have scheduled a Knowledge Test, Driver License, or Reinstatement appointment and need to cancel or reschedule, read the steps below and then click the button to get started. If you have scheduled a Road Skills Test and need to cancel or reschedule, click here.
- Click My Appointments
- Enter the phone number you entered when scheduling the appointment into the search bar
- To cancel, select Cancel and confirm
- To reschedule, click Reschedule and confirm. You will be redirected to select a service type and find a new, available appointment that works for your schedule.
Requesting an E-Ticket allows a customer to virtually place themselves in line before arriving at a Driver Services Center. An E-Ticket is not an appointment and does not guarantee a customer be seen at a specific time.
- After successfully requesting an E-Ticket, customers will have two hours to arrive and check in at the selected center.
- Walk-in customers (including E-Tickets) must scan the designated QR code upon arrival, which will allow you to complete the check-in process and be assigned a ticket number.
- If all E-Tickets have been allotted for a time period, please check back or make an appointment.
- If you make an appointment, you do not need to request an E-Ticket.
To view wait time information, click on the office marker.
Actual wait time varies by the service type requested by the customer. Some services require greater service time than others. To minimize your wait time please take advantage of our appointment scheduling service by clicking the attached link: https://tndscappt.cxmflow.com/ Priority will be given to customers with an appointment.