Retroactive P-EBT FAQ
The Tennessee Department of Human Services (TDHS) has been working diligently along with the Tennessee Department of Education to resolve any unpaid P-EBT benefit amounts for School Year 2020/2021 (Round 2 and Round 3 P-EBT). The Tennessee Department of Human Services will distribute Retroactive P-EBT Benefits on current P-EBT cards in March 2022. You can see these benefits reflected in the P-EBT Parent Portal https://tdhs.service-now.com/relief?id=relief_registration.
Retroactive P-EBT benefits resolve any unpaid benefit amounts from School Year (SY) 2020/2021.
Any child who is eligible for Round 2 or Round 3 P-EBT benefits but has not yet received the full amount will be eligible to receive Retroactive Benefits. Please refer to the eligibility criteria provided at www.tn.gov/humanservices/p-ebt.
Each school/school district provided the Tennessee Department of Human Services with information on students who are eligible to receive P-EBT benefits. If you are unsure if your child qualifies for Retroactive Benefits based on the criteria above, please contact the P-EBT help line at (833) 419-3210.
All Retroactive funds will load onto your current Round 3 P-EBT card in March 2022. If you have discarded your card and need to request a new one, please visit www.connectebt.com to request a new P-EBT card or call 1 (888) 997-9444. You can also call the P-EBT assistance line at (833) 419-3210.
If you think your student qualifies but you have not received funds on your card, call the P-EBT assistance line at (833) 419-3210. Eligibility criteria is also available to view at www.tn.gov/humanservices/p-ebt.
The P-EBT benefit amount reflects each student’s school learning situation according to their school’s attendance record. The amount can vary from student to student, even within a family. TDHS will issue Retroactive Benefits for any month(s) for which a student is eligible but did not receive a benefit during the standard P-EBT Round 2 or Round 3 process.
You can check your P-EBT card balance on www.connectebt.com or by calling the number on the back of your P-EBT card.