P-EBT Text Messaging

TDHS is Offering Parents the Opportunity to Receive Text Messages About P-EBT 

Tennessee Department of Human Services (TDHS) has launched a SMS text conversation program to help individuals navigate the P-EBT benefits process, receive timely updates and reminders for their P-EBT benefits. Individuals will only be messaged through a safe, secure long code: (931) 229-0268 and will never be asked for personally identifiable information.

The TDHS MSG text conversation program will send personalized reminders about your P-EBT benefits, such as:

  • P-EBT status updates
  • When to expect your benefits
  • Benefits reminders
  • Where to view your benefit amount

To sign up, log in to your account at Parent Portal (service-now.com) and click on the opt-in banner from the home page. See detailed instructions below.

What is this Service?

Receive personalized conversations directly to your mobile phone to guide you through the P-EBT process if eligible.

Helpful reminders are sent to notify you when to expect P-EBT benefits.

Any program or state-wide updates will be shared in a timely manner to your mobile phone.


How to Sign Up to Receive Texts

Step 1. Log into the P-EBT Parent Portal: 

Step 2. Click on the opt in banner message “to opt-in, click here.”

Step 3: Enter your mobile number.

Step 4. Click on the checkbox.

Step 5. Submit by clicking on the opt-in button.


Frequently Asked Questions

Can I get updates on P-EBT via text message?

The Tennessee Department of Human Services is offering parents the opportunity to receive text messages about P-EBT updates and program information as quickly as possible.

You can opt-in to the TDHS MSG service by logging onto the parent portal and clicking on “Opt-in here” from the parent portal banner. By opting into the messaging service, you acknowledge you have read and agree to the Mobile Terms of Service and Privacy Policy

If you no longer wish to receive texts about your P-EBT benefits, please reply STOP. 

How do I sign up?

You can sign up directly on your parent portal profile within https://tdhs.service-now.com/relief and clicking on “Opt-in here” from the parent portal banner. By opting into the messaging service, you acknowledge you have read and agree to the Mobile Terms of Service and Privacy Policy located here.

Can anyone sign up for SMS text conversations? Why do others have this service and I don’t receive SMS text conversations? 

Anyone can enroll for the TDHS MSG text service, however there is specific data criteria required to be eligible for the SMS text conversations. Based on your eligibility for P-EBT benefits, you may not receive SMS text conversations. 

How can I stop messages?

To stop messages, reply “STOP”. You will be put on the do-not-contact list if you opt-out. 

Can I re-start messages if I previously said “STOP”? 

Yes, to receive messages again, you must reply “START”.

Is this a scam?

No, these are official messages sent by the Tennessee Department of Human Services (TDHS). You will only receive messages from this safe, secure long code: (931) 229-0268. You will never be asked to provide personally identifiable information via SMS text message. 

Does it cost me money?

It depends on your carrier. Standard message and data rates may apply. 

Where can I read the Mobile Terms of Service? 

You can read the mobile terms of service here.