P-EBT Text Messaging Mobile Terms of Service

Program Name: TDHS MSG

Introduction

The Tennessee Department of Human Services (TDHS) and its authorized contractor may use a combination of text messages, email, and phone calls to advise customers about Pandemic Electronic Benefits Transfer (P-EBT) benefits and to convey important notices. Text messages to your mobile phone are two of the primary methods that may be used to contact you regarding benefits. 

The TDHS MSG service will allow TDHS and its authorized contractor to communicate with customers about program participation and critical updates about the process via text message. The phone number you provide at the time of signing up for the service is the number that will be used to send text messages regarding benefits.  If the phone number you provide is not valid, your phone number will be marked as invalid and we will cease all communications using text messaging.  

Canceling the Service

You can cancel the TDHS MSG service at any time. Just text "STOP" to 931-229-0268. After you send the SMS message "STOP" to TDHS, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from TDHS. If you want to join again, just text “START” to 931-229-0268, and we will start sending SMS messages to you again.

Receiving Help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by calling the P-EBT hotline assistance line at 833-419-3210.

Messaging / Data Rates

Message and data rates may apply for any SMS messages received from or sent to TDHS. The number of messages you will receive will vary. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Further Information

If you have any questions regarding privacy, please read the TDHS privacy policy here.