Division of Quality Improvement and Strategic Solutions
The Quality Improvement and Strategic Solutions (QISS) division was established in 2013. It includes the following units: Performance Management, Research & Data Analysis, Centralized Policy & Planning, and Quality Assurance & Quality Control. This division is responsible for monitoring and tracking a variety of performance outcomes. QISS is also responsible for managing accountability initiatives in the department, promoting the principles of quality improvement by encouraging and providing quality data, developing documentation, creating and communicating policies and procedures, and implementing statewide systems and processes.