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SNAP

The Supplemental Nutrition Assistance Program (SNAP) offers aid eligible low-income families and individuals to ensure these families are able to obtain a nutritious diet. Program benefits are intended to supplement a household’s monthly food budget to allow them to direct more of their available income toward essential living expenses.

In order to qualify for SNAP, applicants must be Tennessee resident and meet citizenship, work, resource, income and other threshold parameters.  Click here to learn more about eligibility.

If you applied for SNAP and would like to check the status of your application, you can check the status of your application by logging into the Case Connect App or contacting your local DHS office. Click Here for contact information for your local office.

Attention SNAP and Families First customers: TDHS would like to inform you that the requirement for interviewing customers for initial application and recertification is waived provided that the applicant’s identity has been verified and all other mandatory verifications have been completed. The waiver of this requirement is approved beginning April 1, 2020 for all applications and recertifications requiring an interview through May 31, 2020.


Frequently Asked Questions

1. Can I still apply to receive SNAP?

Yes, you may for apply for SNAP benefits using one of the following options:

Complete and submit a SNAP application online. Click Here to Start an Online Application.

OR

Submit an application via online upload, fax or mail: You may submit a printed application by uploading, faxing or mailing the document. To receive a printed application you may Click Here to download and print an application from the DHS website or Contact your local office to have an application mailed to you. After you have completed your application, you have three options for submission:

Three ways to submit your printed SNAP application (choose one):  

  • To upload your application on-line, Click Here
  • To fax your application, Click Here to locate your county office’s fax number and fax your application.
  • Mail your application to: Family Assistance Division Department of Human Services P.O. Box 620001 Memphis TN 38181

2. How do I make an appointment to speak with a DHS case worker about my SNAP benefits?

Many general questions about SNAP can be answered when you Click Here to view our Family Assistance FAQ page. Many inquiries can also be answered when you Click Here to live chat with our staff about your situation.

If your concern is not answered by information posted online, you may call your local office to to speak with a representative, ask questions about your case or make an appointment to come to discuss your concern in person. However, our customers’ health is important to us and during this difficult time we are asking for customers to use in-person meetings as a last course of action.

Click Here for contact information for your local office or call our Family Assistance Service Center toll free at (866) 311-4287.

3. How long does a new SNAP application take to process?

According to federal guidelines, the application timeframe for a SNAP application can take up to 30 days.

4. What if I can’t make my appointment?

If you cannot attend your appointment, please call your local office to reschedule. This will allow us to help other customers who need assistance.  Click Here for contact information for your local office.

Many inquiries can also be answered when you Click Here to live chat with our staff about your situation. You may also contact the Family Assistance Service Center regarding your case at (866) 311-4287.

5. How can I check the status of my application?

You can check the status of your application by logging into the Case Connect App.  The Case Connect App allows users to search for and review current and past family assistance applications and cases. Click Here to log on or create an account to access services.

An additional option is to contact your local office. Click Here for contact information for your local office. If possible, be prepared to provide your case number and/or Social Security Number to the DHS Representative so that they can quickly access your case information.

6. I cannot get into my DHS account, what do I do?

Please contact the Family Assistance Service Center at 615-743-2000 or 866-311-4287 and ask for the Case Connect queue.

7. What should I do if I don’t hear back from my case worker?

If you have not been contacted within fourteen days of filing your application, please call your local office to assist further. Click Here for contact information for your local office.

8. How can I check to see if you have my verification?

Your case manager has up to 10 days to process your verifications. To check the status of verifications, please call your local office. Click Here for contact information for your local office.