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P-EBT

Please tell us if you need assistance with this site or the P-EBT Parent Portal because you have a disability or don’t speak English. Free assistance is available via our P-EBT line at 833-496-0661 and/or the TTY number at 711.  You will reach an operator who can provide you with an interpreter.

Spanish (español)

Si necesita ayuda con este sitio o el Portal de P-EBT para padres debido a que tiene una discapacidad o no habla inglés, no dude en informárnoslo. Tenemos asistencia gratuita disponible a través de nuestra línea de P-EBT al 833-496-0661 y/o el número de TTY marcando el 711.  Le atenderá un operador que le podrá proporcionar un intérprete.

Somali (Soomaali)

Fadlan noo sheeg haddii boggan ama Barta Waalidka ee P-EBT aad uga baahan tahay wax caawinaad sababta oo ah haddii aad tahay qof naafo ah ama aadan ku hadlin af Ingiriis. Kaalmo bilaash ah ayaa laga heli karaa khadkeena P-EBT ee 833-496-0661 iyo/ama lambarka TTY ee 711.  Waxaa lagugu xiri doonaa shaqaalaha howl-wadeenka oo kugu xiri kara turjumaan.

Arabic العربية

Arabic Disclaimer

P-EBT Round 3  (October 2020 - Present)

The next phase of P-EBT (Round 3) is different from how it was carried out in 2020 and includes many improvements. Below are details on what parents and caregivers can expect, along with frequently asked questions.

Looking for detail on previous rounds of our P-EBT program? Information on past P-EBT program rounds, including P-EBT Round 1 (March through May 2020) and P-EBT Round 2 (July through September 2020) can be found at the bottom of this webpage.

P-EBT Round 3 (October 2020 through the end of the current school year)

Round 3 of Pandemic EBT (P-EBT) provides financial assistance to replace school meals that were missed beginning in October 2020 due to school closures, virtual learning, or hybrid school schedules. For this round, children that qualify will be mailed a P-EBT card that can be used to buy food for your children at retailers that accept EBT Cards, or online with Amazon, Walmart , Aldi (via Instacart) and Food Lion (via Instacart). Unlike past rounds of P-EBT, these cards will be reloaded with P-EBT benefits each month as long as the USDA continues the program

To be eligible for P-EBT Round 3, students must:

  • Receive free or reduced-price meals through the National School Lunch Program (or) Attend a Community Eligibility Provision school
  • Have missed in school meals because the school was closed or operated at reduced attendance for at least 5 consecutive days in the 2020-2021 school year

The amount each student receives will vary based on their learning schedule.

The Tennessee Department of Human Services works with the Tennessee Department of Education and your local school district to determine eligibility. You can learn if your child is eligible for free and reduced-price meals, or if your child’s school is a Community Eligibility School, by contacting your child’s school.

There is no need to apply for P-EBT benefits

Starting in March 2021, new P-EBT Cards will be mailed directly to students that qualify.  Your school will send DHS information about eligible students.

An easy online portal has been created for you to access now to make sure we have the right address.  Parents can also make changes, see how much your child will be receiving, or decline to participate if you don’t feel your family needs assistance. 

Have questions? Review our Frequently Asked Questions section below for answers. Still need help? Call the P-EBT Assistance Line at 833-496-0661.

Spanish (español)

Somali (Soomaali)

Arabic العربية

Frequently Asked Questions

What is P-EBT?

Pandemic-EBT (P-EBT) is a federal program. The Tennessee Department of Human Services (DHS), in collaboration with the Tennessee Department of Education (TDOE), received approval to operate this program in response to the COVID-19 related school closures. P-EBT provides food supports to help families with children who were receiving free and reduced-price school meals pay for food.

 

Who is eligible for P-EBT benefits?
There are 2 main points of eligibility.

  1. The child must qualify for free or reduced-price school meals under the National School Lunch Program. This includes any student in a school that provided free meals to all students (under a special rule called "Community Eligibility Provision"). 
  2. And, the child did not receive free or reduced-priced meals at the school because the school is closed to in-person learning; or has been operating with reduced attendance or hours for at least 5 consecutive days in the current school year.

For more information regarding the National School Lunch Program visit:

https://www.tn.gov/education/health-and-safety/school-nutrition/free-and-reduced-price-meals.html

 

Who decides if a child/student is eligible for P-EBT?

Each school/school district provides DHS with information on students that are eligible to receive P-EBT. If you are unsure if your child received free or reduced-priced meals at school, or if your child attends a Community Eligibility Provision school, contact the school for more detail.

 

When will I get my P-EBT benefits?
In March, new P-EBT cards will be mailed to eligible students that are loaded with funds for October and November school days. Please keep the new card, as eligible students will receive P-EBT funds on their card on the 20th of each month for the remaining 2020-2021 school year.

 

How much will I get?
The P-EBT amount is based on each student’s school learning situation which is confirmed by their school and can vary from student to student, even within a family.

Amounts are based on each students’ school learning situation for prior months. Example: your March P-EBT funds will be based on your students’ learning situation in both October and November.

You can check your P-EBT card balance on www.connectebt.com or by calling the number on the back of your P-EBT card.

 

How will I get my P-EBT benefits?
You will receive a P-EBT card for each eligible child in your household mailed to your address provided by the school.

 

Why did my student not receive a P-EBT card?

If you think your student qualifies but you have not received a card, Call the P-EBT assistance line at 833-496-0661.

 

My address is incorrect, can I update my address?

Yes, to update please visit https://tdhs.service-now.com/relief or call the P-EBT Assistance Line at 833-496-0661.

 

I don’t agree with the P-EBT amount my child received, what can I do?

Families who would like to appeal would access the Appeals Online Portal: https://appealsonline.dhs.tn.gov/Home/Login  or call (833) 496-0661. Families have 10 days from the date the children received cards to appeal.

 

I was told my child is not eligible to receive a P-EBT card, but I believe they are eligible. What can I do?

Families who would like to appeal would access the Appeals Online Portal: https://appealsonline.dhs.tn.gov/Home/Login  or call (833) 496-0661. Families have 10 days from the date the children received cards to appeal.

 

I don’t want to use my P-EBT funds. What do I do?

If you do not feel your family needs the P-EBT benefits, and you would like to decline benefits, please destroy the card after you get it. P-EBT benefits are non-transferrable. You can also decline to participate by visiting https://tdhs.service-now.com/relief

 

I have received my student’s P-EBT card, how do I activate it?
Please call 1-888-997-9444 to activate the card.  To activate the card, you will need the last four (4) numbers on the P-EBT card. When it asks for the last four (4) digits of the child’s social security number, use 0000 and date of birth for the child identified on the card.  During the activation process you will be instructed to select a four-digit personal identification number (PIN) which you will use at retailers along with the card to access the benefits.

 

Do I have to activate my student's P-EBT card by a specific date?
We encourage all families to activate each student's P-EBT card as soon as the card is received.

 

Do I have to use all my P-EBT benefits when I get them?
No. Unused P-EBT benefits will carry over from month to month. Unused funds will be removed from the P-EBT card after one year.

 

How do I check my P-EBT balance?
You can call 1-888-997-9444 (the number on the back of your P-EBT card) to check your P-EBT balance.

 

I lost my P-EBT card. Can I get a new one?
Yes. Visit www.connectebt.com to request a new P-EBT card or call 1-888-997-9444.

 

Where can I use my P-EBT benefits? What can I buy with them?
You can use your P-EBT benefits at any store that accepts SNAP, including online from Aldi (via Instacart), Food Lion (via Instacart), Amazon and Walmart. Most retailers have signs saying they accept SNAP or EBT. 

 

What if I do not use all the P-EBT benefits?
Unused P-EBT benefits will carry over from month to month. Unused funds will be removed from the P-EBT card after one year.

 

What can I buy with the P-EBT card?
You can buy most fresh, canned, frozen food items including but not limited to:

  • Fresh fruits and vegetables
  • Meat, dairy and eggs
  • Rice, beans and dry goods
  • Seeds to grow your own plants

What items can I NOT buy with the P-EBT card?

Items you can NOT buy include:

  • Prepared meals sold hot and ready to eat
  • Diapers
  • Cleaning products
  • Toilet paper, paper towels, etc.
  • Supplements / medicine
  • Pet food
  • Alcohol

For more information regarding eligible food items visit: https://www.fns.usda.gov/snap/eligible-food-items

 

Can I use P-EBT funds to buy food online?

Yes! You can use P-EBT funds at Amazon (delivery only) , Walmart (curbside pickup/ delivery at some locations), Aldi (via Instacart) and Food Lion (via Instacart). You can use the P-EBT funds to buy SNAP eligible foods.  P-EBT / SNAP benefits cannot be used to pay delivery fees.

 

Who do I contact for any additional questions I may have about P-EBT?
For any additional questions you may have regarding P-EBT, call the PEBT Assistance Line at (833) 496-0661.

Interested in P-EBT Round 1  (March through May 2020)?

Eligibility requirements for each P-EBT Round are different.

Children were eligible for P-EBT Round 1 benefits if:

  • Their school closed due to coronavirus (COVID 19); and
  • They are eligible for free or reduced-price school meals

P-EBT Round 1 benefits were sent to existing SNAP recipients last summer on their EBT cards.

For children that qualified for P-EBT, but did not regularly receive SNAP benefits, P-EBT cards were sent to their homes after the parent applied for the benefit, or to the school the child last attended for pick-up.

Any cards that were not picked up at the child’s school have been sent back to DHS.

If you believe your child qualified for P-EBT Round 1, but did not receive a P-EBT card, you may still be able to take action by filing an appeal.  Call (833) 496-0661 to learn more, or access the Appeals Online Portal at: https://appealsonline.dhs.tn.gov/Home/Login.

Spanish (español)

Somali (Soomaali)

Arabic العربية

Interested in P-EBT Round 2 (July through September 2020)?

Eligibility requirements for each P-EBT Round are different.

Children were eligible for P-EBT Round 2 benefits if:

  • The child must not have attended in-person learning for a least 5 consecutive days.
  • The child was eligible for free or reduced-price school meals, or attended a Community Eligibility Provision school

P-EBT Round 2 benefits were sent to the homes of children that qualified in October 2020.

If you believe your child qualified for P-EBT Round 2, but did not receive a P-EBT card, you may still be able to take action by filing an appeal. Call (833) 496-0661 to learn more, or access the Appeals Online Portal at: https://appealsonline.dhs.tn.gov/Home/Login

Spanish (español)

Somali (Soomaali)

Arabic العربية

Customer Chat  Available

Need help finding the right information? Click the chat icon in the red circle located in the lower right corner of this screen to find many answers related to the Supplemental Nutrition Assistance Programs(SNAP), Families First Program and contact information.


Nondiscrimination Statement 

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. mail: U.S. Department of Agriculture
        Office of the Assistant Secretary for Civil Rights
        1400 Independence Avenue, SW
        Washington, D.C. 20250-9410;
  2. fax: (202) 690-7442; or
  3. email: program.intake@usda.gov.

    This institution is an equal opportunity provider.

P-EBT Nondiscrimination statement Arabic العربية
P-EBT Nondiscrimination statement Somali Soomaali
P-EBT Nondiscrimination statement Spanish Español

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