Healthy Customer Service Practices and COVID-19

The Tennessee Department of Human Services has reduced the flow of on-site traffic by limiting the “through” traffic. 

Our staff are available to help by phone,  via our chatline or through one of our online application portals. Many services have online applications. These services include:  Supplemental Nutrition Assistance Program (SNAP), Families First, Child Support, Adult Protective Services, and Child Care Payment Assistance.

Attention SNAP and Families First customers: Some interview requirements have been temporarily waived for individuals receiving Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance to Needy Families (TANF) benefits. Customers filing initial applications and recertifications are not required to visit an office provided their identity has been verified and all other mandatory verifications have been completed.

The Tennessee Department of Human Services (TDHS) has implemented COVID-19 precautions for all visitors entering office lobbies across the state. These rules will impact customers coming into state offices for scheduled in-person appointments.

The new guidelines include:

  • Arriving alone to drop-off or pick-up documents or take part in scheduled in-person appointments.
  • Answering COVID-19 health screening questions.
  • Maintaining a distance of 6 feet from others.
  • Not experiencing any COVID-19 symptoms.