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Healthy Customer Service Practices and COVID-19

Although knowledge of COVID-19 continues to increase, during this time, the Center for Disease Control (CDC) recommends taking precautions to reduce the spread of germs and exposure opportunities. We want our customers to stay healthy. 

To help our customers and staff stay well, the offices of the Tennessee Department of Human Services will reduce the flow of on-site traffic by limiting the “through” traffic. This means that doors to field offices will be locked.

However, our offices are not closed, our staff are available to help by phone,  via our chatline or through one of our online application portals. Many services have online applications. These services include: Emergency Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), Families First, Child Support, Adult Protective Services, and Child Care Payment Assistance.

Attention SNAP and Families First customers: TDHS would like to inform you that the requirement for interviewing customers for initial application and recertification is waived provided that the applicant’s identity has been verified and all other mandatory verifications have been completed. The waiver of this requirement is approved beginning April 1, 2020 for all applications and recertifications requiring an interview through May 31, 2020.