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Child Support

If you are having difficulty obtaining child support for your child(ren) or wish to establish paternity of your child(ren), the Department of Human Services can help. The Child Support Program provides services that promote parental responsibility to meet the financial needs of children and their families.

The following services are available through the Child Support Program:

  • Location of a child's parent(s) for the purpose of obtaining support or establishing paternity,
  • Establishment of paternity,
  • Establishment and enforcement of child support orders,
  • Establishment and enforcement of medical support,
  • Collection and distribution of payments,
  • Modification of child support orders, and
  • Enforcement of spousal support orders, if child support is involved.

 ***ATTENTION*** Many IV-D Child Support Offices across the state are reopening their office lobbies to customers. To determine if your local Child Support office is open, please call to confirm.

Customers can find contact information to their local office at https://www.tn.gov/humanservices/for-families/child-support-services/child-support-office-locator.html

All local child support offices with closed lobbies will have employees available to respond to questions via telephone, email or text message (where available).

***ATTENTION***  Due to the social distancing consideration for Tennesseans during the COVID-19 pandemic, local county Health Departments are now completing the Voluntary Acknowledgment of Paternity (VAoP) form for unmarried parents by appointment only.  Contact your local county Health Department to schedule an appointment to complete the VAoP form. Metro Health Departments should be contacted for information on their VAoP processes at this time.


Frequently Asked Questions

The Child Support team has received many questions regarding how federal stimulus payments will be impacted for customers who owe child support arrears. The following website provided by the U.S. Department of Treasury provides answers to common questions: https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html

1. Can I still apply for child support?

Yes, you may apply for child support services by completing an online application or by downloading and printing an Application for Child Support Services and mailing it to your local child support office.  Office contact information is available at: https://www.tn.gov/humanservices/for-families/child-support-services/child-support-applying-for-services.html

2. How do I establish paternity and comply with the Governor’s Executive Order 22?

Due to the social distancing consideration for Tennesseans during the COVID-19 pandemic, local county Health Departments are now completing the Voluntary Acknowledgment of Paternity (VAoP) form for unmarried parents by appointment only.  Contact your local county Health Department to schedule an appointment to complete the VAoP form.  Metro Health Departments should be contacted for information on their VAoP processes at this time.

For those requesting genetic testing, contact your local child support office to discuss the specific details of your case and next actions. Click Here for contact information for your local child support office.

3. How long does a new child support application take to process?

Application information must be entered into the child support system within twenty (20) calendar days of submission of the application. Submission of an application is the date the paper application is received in the office and/or the date the online application was submitted by the applicant.

4. What should I do if I don’t hear back from my case worker?

Many IV-D Child Support Offices across the state have closed their lobbies to customers out of an abundance of caution due to COVID-19. All local child support offices with closed lobbies will have employees available to respond to questions via telephone, email or text message (where available).  Click Here for contact information for your local child support office.

Those receiving or paying child support may Click Here to access child support payment information online 24/7.

5. How can I request a review?

You may request a review for possible adjustment of the child support order by contacting your local child support office.  If the case has had a complete review, either judicially or administratively, within two (2) years of the request, the party requesting the review is required to provide the caseworker with information to indicate there has been a change before a new review will be initiated. Click Here for full details on the review process.

6. How do I make an appointment to speak with a case worker about my child support case?

Interviews will be conducted via telephone when possible.  Please contact your local child support office to discuss your case. Click Here for contact information for your local child support office.

7. What if I can’t make my appointment?

Interviews will be conducted via telephone when possible.  Please contact your local child support office to discuss your case or notify the office you cannot speak with them at a time previously scheduled. Click Here for contact information for your local child support office.

8. I cannot get into my DHS account, what do I do?

If you cannot enter your DHS account, you may have entered incorrect username, or password credentials.

If you have forgotten your username and you provided an email address for your account, you can request it to be emailed to you. Click the username link in “Forgot your username or password?” on the Login page. Click Here to visit the log in page. 

If you have forgotten your username and an email address was not provided, you may need to create a new DHS Account. Click Here to create a new account.  

If you have forgotten your password, click the password link in “Forgot your username or password” on the Login page. Click Here to visit the log in page.

You must provide your username, and then you will be given two options to reset your password:

Answer the security questions you set when you created your account.

If you provided an email address for your account, you may request a temporary password be emailed to you.

If you did not provide an email address and you cannot remember the answers to your security questions, you may need to create a new DHS account. Click Here to create a new account.