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Adult Protective Services

Adult Protective Services staff investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult.

APS continues to operate by conducting investigations and providing protective services.  APS staff continue to make face-to-face visits, keeping CDC guidance in mind, in response to assigned reports and when such a visit is believed to be necessary to ensure a client’s safety.

For monthly follow ups, staff are conducting investigation through other means such as phone and video calls or conferences.

Do you need to report suspected abuse of a vulnerable or elderly adult?

Call 1-888-APS-TENN (1-888-277-8366) or report online by clicking below.

Adult Protective Services (APS) and COVID-19 FAQs

1. Can I still report suspected abuse of elderly or vulnerable adults?

Yes, you may still report abuse via phone or online form.

Call: Toll Free 1-888-APS-TENN (1-888-277-8366)

Or, report suspected abuse online at our secure site: https://reportadultabuse.dhs.tn.gov/

2. How will suspected abuse be investigated under Executive Order 22?

APS continues to operate by conducting investigations and providing protective services.  APS staff continue to make face-to-face visits, keeping CDC guidance in mind, in response to assigned reports and when such a visit is believed to be necessary to ensure a client’s safety. 

For monthly follow ups, staff are conducting investigation through other means such as phone and video calls or conferences.

3. How can I check the status of the investigation?

You can call our intake line (1-888-277-8366) or contact the assigned investigator.