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Adult Protective Services

Adult Protective Services staff investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult.

APS continues to operate by conducting investigations and providing protective services.  As of November 23, due to the rising number of COVID-19 cases, APS investigation protocols have changed.

Initial, follow-up and monthly visits are being conducted via phone, Facetime or other video application. In special circumstances, face-to-face visits may occur if required to ensure client safety. When face-to-face visits take place, APS staff always wear face masks and maintain a distance of 6-feet from others.

 

Do you need to report suspected abuse of a vulnerable or elderly adult?

Call 1-888-APS-TENN (1-888-277-8366) or report online by clicking below.

Adult Protective Services (APS) and COVID-19 FAQs

1. Can I still report suspected abuse of elderly or vulnerable adults?

Yes, you may still report abuse via phone or online form.

Call: Toll Free 1-888-APS-TENN (1-888-277-8366)

Or, report suspected abuse online at our secure site: https://reportadultabuse.dhs.tn.gov/

2. How will suspected abuse be investigated and comply with social distancing guidelines?

Initial, follow-up and monthly visits are being conducted via phone, Facetime or other video application. In special circumstances, face-to-face visits may occur if required to ensure client safety. When face-to-face visits take place, APS staff always wear face masks and maintain a distance of 6-feet from others.

3. How can I check the status of the investigation?

You can call our intake line (1-888-277-8366) or contact the assigned investigator.

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