State Earns National Award for Management Learning and Development Program

Nashville, TN – On Tuesday, July 17, 2018, the Tennessee Department of Human Resources (DOHR) was awarded the National Association of State Personnel Executives’ (NASPE) Innovative State Human Resources Management Program Award for the Management and Leadership Learning Pyramid (MLLP).

Developed by DOHR’s Strategic Learning Solutions (SLS) division, the MLLP delivers cutting-edge management concepts and learning to 7,500 supervisors and managers working across the State.

“We’ve placed a focus on developing managers, because we understand that an employee’s manager is the number one reason for staying or leaving a job,” said DOHR Commissioner Rebecca Hunter. “The MLLP supports being a high-standards, results-driven leader, while at the same time building an engaged, fun-to-work-with team.”

The MLLP is a four-level certificate program with a blended learning approach that includes 28 learning modules and more than 90 hours of content. Through the program’s innovative ‘train the trainer’ approach, SLS has certified over 600 agency facilitators who are teaching the learning modules to their own supervisors.  The ‘train the trainer’ approach has been innovative in increasing capacity for teaching the MLLP methodology and consistency in driving aligned strategies throughout the enterprise.

“Having great managers and supervisors is critical to being an employer of choice and attracting top talent,” said DOHR Assistant Commissioner and State Chief Learning Officer Dr. Trish Holliday. “We are proud for the MLLP to be a foundation for driving results and employee engagement at the State of Tennessee, so that our team can have a great impact in providing excellent customer service to citizens.

The MLLP program content and learning methods have proven to be a best practice in public sector management strategies, and several other state and local government entities have made inquiries about adapting the MLLP for their organization, including the states of California, Florida, Hawaii, Illinois, Kentucky, Louisiana, Maine, Massachusetts, Oregon, Texas and West Virginia.