Career Opportunities

Educators_Human Capital

Department: Statewide Supports (Human Capital)

Classification (Payroll Title): EDUC PROGRAM DIRECTOR 1

Position Number: 72680

Reports to: Sr. Director of Licensure & Operations

Anticipated Salary Range: $85,000 - $90,000

Last Revised Date: 9/9/2022

Location Notes: Nashville, 10-15%

Department of Education Vision: We will set all students on a path to success.

Priorities: Academics: All Tennessee students will have access to a high-quality education, no matter where they live. · Student Readiness: Tennessee public schools will be equipped to serve the academic and non-academic needs of all students. · Educators: Tennessee will set a new path for the education profession and be the top state to become and remain a teacher and leader.

Position Summary:

The Director of Licensure and Operations is responsible for oversight of statewide educator licensure service delivery. The individual in this role gives direction and coordination to the implementation of state board policies and department procedures for educator licensure issuance and maintenance, and guiding staff in the principles and practices of professional educator licensure in Tennessee. The Director of Licensure and Operations drives results within the licensure team, setting measurable goals and fostering a culture of continuous improvement through individual and organizational performance management, professional development of licensure staff, and leading strategic process improvement. The individual in this role supervises licensure analysts, senior licensure analysts and the educator licensure program manager, to ensure consistent interpretation and communication of applicable Tennessee policy, rule, and operating procedures.

Minimum Qualifications:

  • Education: Graduation from an accredited four-year college or university
  • Experience: At least [3] years of experience in a related field
  • Experience leading and managing projects and/or teams
  • Knowledge of equitable local, state, and federal policies that establish education standards, resources, and opportunities. [Preferred]

Essential Functions:

  • Supervision, management, and development of nine full-time personnel whose work is focused on licensure operations, including one licensure program manager, two senior licensure analysts, and six licensure analysts.
  • Direct licensure operations, customer service, and processing performance by setting performance expectations, monitoring outcomes, and development and implementation of data-driven continuous improvement strategies, projects, and processes.
  • Develop licensure policy implementation procedures and support licensure policy development
  • Direct licensure communication development and maintenance across the office of educator licensure (e.g.; drafting and reviewing external communications, design and development of external-facing training related to licensure.

Knowledge, Skills, & Abilities

  • Developing Direct Reports and Others: Ability to set and communicate high expectations, to delegate tasks effectively, and to motivate and develop others in a manner that maximizes productivity and morale.
  • Process Oriented: Ability to manage multiple workstreams at once and create coherence across all workstreams as well as synthesize large amounts of information down to the most critical points.
  • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
  • Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Supervisory Responsibility

Oversees a team of six (6) licensure analysts and two (2) senior licensure analysts.

Physical Demands

Physical demands include walking, standing, bending, lifting, climbing stairs, and moving during working hours.

Position Type and Expected Hours of Work

This is a full-time position. Expected work hours are 37.5 hours per week, from 8-4:30pm with an hour lunch break.


Nashville, 10-15% travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

To Apply

Please send resume, cover letter, and contact information for three professional references to:

Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of

discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.

Tennessee Department of Education also provides reasonable accommodations to qualified applicants and employees with disabilities. If you need an accommodation during the application process, please contact the Tennessee Department of Education, Attn: Human Resources Division, 710 James Robertson Pkwy., Nashville, TN 37243