Complaint Resolution

If at any time a family has a dispute about their eligibility for TEIS or early intervention services they are receiving, there are steps they can take to file a complaint, request mediation, or have a formal hearing.   If you have a concern, please complete the appropriate form and return to your local TEIS office.

Refer a child to TEIS

You may make a referral to TEIS by completing our online referral form or by calling (800) 852-7157. The referral form can also be found in the MyTN app, available on your app store.


Please be prepared to provide the child’s name, date of birth, county of residence, parent information (if someone other than the parent calls), and reason for referral.