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Family Support Program

In 1992, at the urging of disability advocates and families, The Tennessee legislature established the Family Support Program. The program is funded by state dollars and designed to assist individuals with severe disabilities and their families to remain together in their homes and communities. Family Support is not a substitute for more comprehensive services provided under other programs, including the Medicaid HCBS Waiver, TennCare, Medicare, or private insurance.

The primary purpose of the program is to support

  • Families who have school-aged or younger children with severe disabilities
  • Adults with severe disabilities who choose to live with their families
  • Adults with severe disabilities not supported by other residential programs funded by state or federal funds

Services can include but are not limited to: Respite care, day care services, home modifications, equipment, supplies, personal assistance, transportation, homemaker services, housing costs, health-related needs, nursing and counseling.

Services are flexible and responsive to families and their needs. An essential element of the Family Support Program is family and consumer involvement. Local and District Councils have been established and meet on a regular basis to oversee and provide advice on the distribution of local services.

District 1
Brenda Wilson
Johnson City, TN
District 2
Carmel Beatty
District 3
Kaye Foust
Cleveland, TN
District 4
Amanda Ferrell
McMinnville, TN
District 5
Errol Elshtain, Vice-Chair
Nashville, TN
District 6
Jodi Sztapka 
District 7
Jenny Williams
District 8
Ginger Potter
District 9
Cherry Davis

TN Council on Developmental Disabilities
Lynette Porter

Center for Independent Living
Linnet Overton

Bill Brewer
Tennessee Disability Coalition
Sarah Sampson - Chair

At Large
Marian Nichols - DIDD 
Tabitha Satterfield

Staff Support
Jan Coatney

Intellectual and Developmental Disabilities
Citizens Plaza 
400 Deaderick Street 
Nashville, TN  37234 

(615) 532-6552

Jan Coatney
Citizens Plaza,
400 Deaderick Street
Nashville, TN 37243

(615) 532-6552
Fax: (615) 523-9940

Janice Williams​
West Tennessee Regional Office
11437 Milton Wilson Road
Arlington, TN 38002

(901) 745-7215
Fax: (901) 745-7723

Tammie Browning
Middle Tennessee Regional Office
One Cannon Way, Room 3111
275 Stewarts Ferry Pike Nashville, TN 37214

(615) 231-5057
Fax: (615) 884-4317

Pattie Hall
East Tennessee Regional Office
520 W. Summit Hill Drive, Suite 201
Knoxville, TN 37902

(865) 594-9288

Contract Agencies are listed by region below.

Helen R. Tucker Adult Developmental Center
P.O. Box 648
Ripley, TN 38063
Phone: 731-635-4290

Physical Address: (not for mail use)
2660 Hwy 51 North

Suzanne Wieber (

Family Support Staff
Ethel Tyus (
Candice Burkheart (

Counties Served:
Crocket, Dyer, Lake, Lauderdale, Obion, and Tipton

Madison/Haywood Developmental Services
P.O. Box 11205
Jackson, TN 38308-0120
Phone: 731-664-0855

Physical Address: (not for mail use)
38 Garland Drive

William (Bill) Brewer (

Family Support Staff:  
Pam Sykes 731-984-6445 (
Debbie Jeanes (,

Counties Served:
Chester, Decatur, Hardeman, Hardin, Haywood, Henderson, Madison, and McNairy

Shelby Residential and Vocational Services, Inc. -
3971 Knight Arnold
Memphis, TN 38118
Phone: 901-312-9914

Tyler Hampton (

Family Support Staff:      
Pacely Cooper 901- 869-9285 (
Michelle Harris 901-312-9911 (
Latisha Reynolds 901-312-6850 (
Troy Allen (

Counties Served:              
Fayette and Shelby

Training and Advocacy Referral and Peer Support (TARP) -
1027 Mineral Wells Avenue, Suite 3
Paris, TN 38242

Denise Wardle (

Family Support Staff:      
Dora Warman (

Counties Served:              
Benton, Carroll, Gibson, Henry, and Weakley

The Arc Davidson County & Greater Nashville

50 Vantage Way

Nashville, TN 37228

Phone: 615-321-5699

Director: Sheila Moore; ext. 216 (

Family Support Staff:       Lorie Golden; ext. 211 (

                                                (Davidson and Wilson County)

                                                Sarah Reeves; ext. 223 (

                                                (Davidson County)

                                                Monique Jenkins; ext. 224 (

                                                (Wilson County)

Counties Served:               Davidson and Wilson


The Arc Williamson County

129 W. Fowlkes, Suite 151

Franklin, TN 37064

Phone: 615-790-5815

Director: Sharon Bottorff (

Family Support Staff:   Sharon Bottorff

Counties Served:               Williamson


Buffalo River Services, Inc.                                                                                         Physical Address (not for mail)

P. O. Box 847                                                                                                                  2300 W.O. Smith Street

Waynesboro, TN 38485                                                                                              Lawrenceburg 38464

Phone: 931-762-3381

Director: Philip Garner (

Family Support Staff:   Mary Staggs (

Counties Served:               Giles, Hickman, Lawrence, Lewis, Maury, Perry, and Wayne


Community Development Center

111 Eaglette Way

Shelbyville, TN 37160

Phone: 931-684-7673

Director: Anita Teague (anita.teague@cdctn@org)

Family Support Staff:   Christy Jensen (

Counties Served:               Bedford, Coffee, Franklin, Lincoln, Marshall, and Moore


Developmental Services of Dickson County – Main                                       Physical Address (not for mail)

PO Box 546                                                                                                                     128 N. Second Street

Clarksville, TN 37041-0546                                                                                         Suite 206

Phone: 931-994-8363

Director: Don Redden (

Family Support Staff:   Peggy Seay (

Counties Served:               Cheatham, Dickson, Houston, and Humphreys


Developmental Services of Dickson County – Satellite

Montgomery County Child Care Resource and Referral

128 N. 2nd Street; Suite 206

Clarksville, TN  37040                                                                                                  

Phone: 931-648-3695

Director: Don Redden (

Family Support Staff:   Ellen McCollum; ext. 101 (

Counties Served:               Montgomery, and Stewart


Habilitation and Training Services, Inc.                                                                 Physical Address (not for mail)

P. O. Box 1856                                                                                                                545 Airport Road

Gallatin, TN 37066

Phone: 615-575-4119

Director: Ben Minnix (

Family Support Staff:   Elaine Broyles (

Counties Served:               Robertson, Sumner, and Trousdale


Pacesetters, Inc.

2511 Highway 111 North

Algood, TN 38506

Phone: 931-537-9179

Director: Karen Galbraith (

Family Support Staff:   Tonya Dulworth (

                                                Vickie Winstead (

Counties Served:               Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton,

                                                Pickett, Putnam, Smith, Van Buren, Warren, and White


UCP of Middle Tennessee                                                                                          Billing Address

P.O. Box 10996                                                                                                               1200 9th Ave. North, Suite 110

Murfreesboro, Tennessee 37129                                                                             Nashville, TN 37208

Phone:  615-796-3341                                                                                                  (615) 242-4091

Director: Deana Claiborne (

Family Support Staff:       Jo Ver Mulm (

Counties Served:               Rutherford


The Arc Washington County

110 East Mountcastle Drive, Suite 1

Johnson City, TN 37601

Phone: 423-928-9362

Director: Malessa Fleenor (

Family Support Staff:    Linda Tilson; ext. 212 (

                                                (Hancock, Hawkins, Sullivan, and Unicoi Counties)

                                                Kim Wheeler; ext. 207 (

                                                (Carter, Johnson, and Washington Counties)

Counties Served:               Carter, Hancock, Hawkins, Johnson, Sullivan, Unicoi, and Washington


Emory Valley Center, Inc.

715 Emory Valley Road

Oak Ridge, TN 37830

Director: Jennifer Enderson (

Family Support Staff:   Regina Wilson; 865-813-0578 (

                                                Melanie Doxtater; 865-813-0577 (

Counties Served:               Anderson, Blount, Campbell, Cocke, Jefferson, Knox, Loudon, Morgan, Roane, Scott, and Sevier


Greene County Skills, Inc.

130 Bob Smith Boulevard

Greeneville, TN 37745

Phone: 423-798-7100

Director: Jim Gillen (

Family Support Staff:   Teresa Crawford 423-798-7144 (

                                                Karin HagenBurger 423-798-7137 (

Counties Served:               Claiborne, Grainger, Greene, Hamblen, and Union


Orange Grove Center

615 Derby Street

Chattanooga, TN 37404

Phone: 423-664-5120

Director: Kyle Hauth (

Family Support Staff:   Kristi Tankersley 423- 664-5120 (

                                                Ree Cheers 423-664-5121 (

Counties Served:               Bledsoe, Bradley, Grundy, Hamilton, Marion, McMinn, Meigs, Monroe, Polk, Rhea, and Sequatchie

West Tennessee                                                                                                              Billing Address

Janice Williams                                                                                                               PO Box 949

West Tennessee Regional Office                                                                              Arlington, TN 38002

11437 Milton Wilson Road

Arlington, TN 38002




Middle Tennessee

Tammie Browning

Middle Tennessee Regional Office

Spruce Building

275 Stewarts Ferry Pike

Nashville, TN 37214




East Tennessee

Pattie Hall

East Tennessee Regional Office

520 W. Summit Hill Drive, Suite 201

Knoxville, TN 37902





Jan Coatney

Central Office

Citizens Plaza, 10th Floor

400 Deaderick Street

Nashville, TN 37243

615-532-6552                                                      Fax: 615-253-4922



Who is eligible for Family Support?

Persons with severe disabilities who meet eligibility criteria and who are residing in the community in an unsupported residential setting. Due to limited state funding and Local Council priorities not all eligible individuals can be served.

How does a person apply for the Family Support Program?

There is a Family Support agency for every county in the state. Contact the Department of Intellectual and Developmental Disabilities Regional or Central Office to find out what agency has the Family Support contract for your county.

How does a person get approved for the Family Support Program?

The individual must have a severe disability and meet the eligibility criteria established for the program. It is important to note the distinction between eligibility and selection and enrollment. Many families who apply to the Family Support Program may be approved as eligible for services based on the definition of family, severe disability, and living circumstance. However, depending on the resources and Local Council priorities, a few number of families may actually be selected to receive services and be enrolled in the program.

What services are available through Family Support?

Services are designed to be flexible and responsive to individual or family needs. Services might include but are not limited to: respite care, before/after care, day care, home/vehicle modifications, specialized equipment/repair/maintenance, nutrition/clothing/supplies, personal assistance, transportation, homemaker services, housing costs, health related costs, nursing, counseling, summer camp, and evaluation. The program funds services and needs that are not covered by traditional resources.

How much funding can I get?

The current limit on benefits if $4,000 per individual with a severe disability in a family. However, depending on Family Support resources and Local Council priorities, you may get less than $4,000.

If I am approved for the Family Support Program and my needs change during the year, can I revise the services in my Family Support Service Plan?

Yes, the program is designed to be flexible and recognizes that the family needs may change during the year. Services can be added or changed as long as money is available in the existing Family Support Service Plan.

Will I receive the same amount of money each year?

An individual/family has to reapply each year for Family Support funding. Allocations each year are based on the availability of state funds, needs of the individual/family, and Local Council priorities.

Will the Family Support agency assist me in finding a Respite Care provider?

Once a Local Council has approved a family to receive funding from the program it is up to the family to find the provider or services they need.

Can the Family Support Program pay my Respite Care provider?

If you are approved to receive funding for respite care you will need to ask your Family Support agency if they can pay your respite care provider directly. Each agency develops their own accounting system for the distribution of funds to families. 

What can I do if I have an unresolved complaint pertaining to the Family Support Program?

If the conflict cannot be resolved with the agency Family Support Coordinator, there is a formal Grievance/Appeals process. If you do not have a copy of the Grievance/Appeals process ask the Family Support Coordinator for a copy.

FY 2017 – 2018

  • 1st Quarter – August 1, 2017
  • 2nd Quarter – November 9, 2017
  • 3rd Quarter – February 6, 2018
  • 4th Quarter – May 1, 2018