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Visitation is currently suspended at all Tennessee prisons across the state. Click here to view our FAQ's regarding COVID-19.
TDOC Inmates COVID-19 Testing

Video Visitation

Video visitation is now available at the Women's Therapeutic Residential Center.


What To Expect

  • Talk face-to-face in real time (internet speeds could affect the video quality.
  • Choose from a selection of dates/times available (sessions are up to 30 minutes.)
  • Schedule your visit in advance.
  • Sessions are $9.95 each.

How It Works

  1. Make sure you are on the offenders' visitation list.
  2. Test your computer or laptop to make sure that it is set up to accept video visitation (webcam, mic and internet connection)
  3. Log into your JPay account (one will need to be set up if you don't already have one.)
  4. Select Schedule Visit.
  5. Select a day/time.
  6. Pay for the video visitation (this must be done in advance.)  You will receive a confirmation email once the day/time has been approved by the prison.
  7. Log back into JPay on the scheduled day/time.

For additional information, we have provided a link to Policy 507.03 Inmate Kiosk Services.

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