Frequently Asked Questions For Reopening Visitation and Volunteer Services
The following information is provided to answer questions regarding visitation and volunteer services. To date, visitation at all facilities remains suspended until further notice.
1. When will visitation at TDOC facilities resume?
The Department of Correction has developed a detailed plan to determine the safest approach for resuming visitation. That approach includes evaluation of Department of Health data to determine when COVID-19 cases are on a steady decline across the state. The Department will post notification on its website when visitation and volunteer services resume.
2. Will CoreCivic facilities follow the same plan?
Yes. CoreCivic will follow the TDOC plan for resuming visitation.
3. When will volunteers be allowed back in?
Volunteer Services will follow a similar plan set for visitation. Volunteers will be notified of approved services by the facility’s volunteer coordinator.
4. How many visitors can each inmate receive at one time?
Initially, two adults will be permitted to visit. No children are allowed. Visitors must be on the approved visitor list.
5. Will visitors/volunteers be required to wear masks?
Everyone entering a TDOC facility will be required to wear face coverings.
6. Will visitors/volunteers have to be screened for COVID-19?
Visitor screening questions will be asked and touchless temperature screenings will be conducted.
7. What happens if I have a temperature above 100.4F?
You will be asked to leave the facility and consult with your healthcare provider or seek testing for COVID-19.
8. Can I bring in my own hand sanitizer?
No. Hand sanitizer stations will be available at each institution at checkpoint and in the visitation gallery. Visitors will be required to wash/sanitize hands prior to proceeding through checkpoint.
9. Can I bring in gloves and my own mask?
Volunteers and visitors will be allowed to bring their own masks. The mask shall be removed while processing through checkpoint and searched by staff. Face masks must comply with visitor dress standards (i.e., no obscene/offensive language, STG affiliation). Gloves are not permitted from outside of the facility.
10. Will inmates be required to wear masks during visits?
Inmates will be required to wear masks during each visit.
11. Will social distancing be required during visits?
Each institution will decide the maximum capacity per visitation gallery. The number of individuals allowed in the visitation areas must include correctional officers assigned in visitation while maintaining 6 feet social distancing by all.
12. Are officers patting down visitors at checkpoint?
Yes. Officers will conduct normal security procedures and will change or sanitize their gloves after each visitor.
13. Will visitation be postponed again?
Access to visitation will depend on the status of the pandemic and the number of cases present in the facilities and the community.
14. Can we visit loved ones who are in quarantine or isolation due to COVID-19?
For the health and safety of inmates and their loved ones, visitation with individuals in quarantine or isolation will not be permitted.
15. Are visitors allowed to purchase items from vending?
Vending machines access is denied at this time.
16. Can a new visitor still apply to visit an inmate?
Yes. Visit the visitation page on our website for more information on how to visit an inmate: https://www.tn.gov/correction/sp/visitation.html
17. If we scheduled a visit and our loved one is quarantined, will I be notified before I travel to the facility?
We recommend calling the facility you plan to visit the day prior to your visit to ensure your loved one is available for visitation.
18. What is TDOC doing to keep visitors and inmates safe?
The TDOC is conducting non-invasive screenings of everyone entering our facilities for symptoms such as fever (over 100.4F) and difficulty breathing prior to entry to maximize prevention efforts. Facilities evaluate all inmates upon intake and returns from court, medical, and all outside work locations. Additionally, medical co-pays for inmates are being waived. A formalized schedule ensures cleaning and disinfection of high touch areas multiple times per day.