Our Impact

Over the years, CFG has worked on a number of projects that have had a lasting impact on the enterprise. Projects facilitated by our team typically bridge several departments and are focused on improving processes to make our state government a more efficient and effective organization.

The Past Year’s Silver Lining – Panel Discussion with TN Leadership

CFG’s Deputy Director Adam Jarvis leads a passionate panel about how Tennessee Government responded to the unwavering events of 2020. They explore how the gap between IT and business narrowed considerably, reflect on achievements that were accomplished in a month that normally take a year (or more), and discussed the freedom to innovate.

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Preparing for the Post-Pandemic Workplace with CFG's Lauren May and Chris Fears

Organizations have undergone a paradigm shift and there is no going back to pre-pandemic norms. While it is probably impractical to sustain a dominant remote-first work environment, it is clearly unrealistic to insist on “office-first.” Hybrid is our future. What will this look like in Tennessee? Can we keep a dispersed workforce engaged over the long term? How do we create a culture that fits the times we live in? Should we be thinking differently about technology and security? In this session, a panel of thought-leaders explores possibilities, probabilities, and lessons learned....

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Putting the Customer Front and Center – Author John Bernard's interview with CFG's Adam Jarvis

Adam C. Jarvis, Deputy Director of Governor Bill Lee’s Office of Customer Focused Government, is passionate about the inspiration that comes from being focused on seeing citizens who receive services from the state as customers. His job is to help bring that thinking to state government employees...

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MyTN Mobile App Helps Connect Citizens to More Services

Tennessee’s mobile app, “MyTN,” gives citizens access to many state services and information, wherever they are. MyTN now allows citizens to...

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CFG shares TN's strategy at Results for America and the National Governor's Association Training Workshop on Managing and Achieving Better Results for Residents

On October 28, 2020, Results for America and the National Governors Association co-hosted a virtual Training Workshop for gubernatorial staff from 20 states, plus Puerto Rico and Guam. In this training, state leaders discussed how their governments were Managing for Results as described in Results for America's Blueprint for Delivering Results in State Government.

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Tennessee Recognized as 1 of 7 Leading States in 2020 Invest in What Works State Standard of Excellence

During a virtual event co-hosted by the National Governors Association today, Results for America released the 2020 Invest in What Works State Standard of Excellence...

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How to Shrink Government’s Expensive Real Estate Footprint

It's perhaps a bit early to start summarizing the lessons government should learn from the coronavirus pandemic. But one early lesson is clear...

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Who Needs a Desk? Tennessee Takes Telework to the Max

In recent years, Carmelita Hillsman spent more than three hours a day getting to and from her government job in downtown Nashville.

Not anymore.

Now, she starts working each day...

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Can Other States Tap Tennessee’s Secret Sauce for Government Efficiency?

Derek Young is no stranger to the C-suite. As he waits for a client in his 10th-floor corner office in downtown Nashville, he talks about his passion...

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Can Government Organizations Really Be a Magnet for Talent?

When he first came into office, Tennessee Governor Bill Haslam and his cabinet conducted a top-to-bottom review of the executive branch. They determined that to accomplish their goal of a more efficient, effective, and customer-focused government...

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